Samuel Pope
Jersey City,NJ
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Senior Pharmacy Technician
Enexia Specialty Pharmacy
10.2021 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Managed opening and closing duties for pharmacy.
- Answered questions relating to prescriptions and over-the-counter products.
- Trained, assisted, and supervised technicians during daily duties.
Server
Buffalo Wild Wings
12.2021 - 09.2022
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Shift Leader
AMC Theatres
04.2021 - 09.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Server
Torchy's Tacos
07.2018 - 08.2020
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supervised back-of-house duties
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Arts - English Literature
College of Staten Island of The City University of New York
Staten Island, NYAssociate of Science - Biological Health Science
College of Staten Island of The City University of New York
Staten Island, NYSkills
- Guest Service
- Inventory management
- Organizational skills
- Cross-functional collaboration
- Team leadership
- Adaptability and flexibility
Timeline
Server
Buffalo Wild Wings
12.2021 - 09.2022
Senior Pharmacy Technician
Enexia Specialty Pharmacy
10.2021 - Current
Shift Leader
AMC Theatres
04.2021 - 09.2021
Server
Torchy's Tacos
07.2018 - 08.2020
Bachelor of Arts - English Literature
College of Staten Island of The City University of New York
Associate of Science - Biological Health Science
College of Staten Island of The City University of New York
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