Samuel Ramach
Minneapolis,MN
Summary
Accomplished Operations Lead with strong skills in operational efficiency and customer service. Experienced in training and motivating teams, leading to a positive and effective work environment. Ready to leverage expertise to drive results.
Overview
8
8
years of professional experience
Work History
Operations Lead
Recreational Equipment Inc.
Roseville, MN
03.2022 - 07.2023
- Trained new staff on operational procedures and customer service best practices.
- Enhanced customer experience by addressing inquiries and resolving issues promptly.
- Trained new team members on store policies, procedures, and systems to promote consistency and accuracy across the workforce.
- Maintained accurate records of all store transactions, ensuring proper cash handling and accounting procedures were followed.
- Contributed to a safe working environment by enforcing workplace safety protocols among employees at all times.
Customer Service/Order Fulfillment Specialist
Recreational Equipment Inc.
Roseville, MN
01.2017 - 03.2022
- Coordinated order processing, ensuring timely and accurate fulfillment of customer requests.
- Trained new team members on software systems and operational procedures for effective workflow.
- Developed streamlined workflows, reducing processing time while maintaining high service standards.
- Supported cross-functional initiatives, working closely with other departments to address order-related issues and ensure a seamless customer experience.
- Maximized customer satisfaction through timely and accurate fulfillment of orders, ensuring proper packaging and shipping methods.
Customer Service Specialist
Recreational Equipment Inc.
Bloomington, MN
05.2015 - 12.2016
- Processed customer transactions accurately and efficiently using POS systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to maintain organized and clean workspace.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Southwest High School
Minneapolis, MNSkills
- Operational efficiency
- Motivational attitude
- Warehouse management
- Order fulfillment
- Acknowledgment of customer needs
- Strong team building skills
Timeline
Operations Lead
Recreational Equipment Inc.
03.2022 - 07.2023
Customer Service/Order Fulfillment Specialist
Recreational Equipment Inc.
01.2017 - 03.2022
Customer Service Specialist
Recreational Equipment Inc.
05.2015 - 12.2016
High School Diploma -
Southwest High School