Samuel Randazzo
Aptos,CA
Summary
Dynamic professional with a proven track record at Santa Cruz Bicycles, excelling in customer relationship management and event planning. Spearheaded inventory strategies and enhanced athlete support, boosting team efficiency by 30%. Known for exceptional interpersonal skills and a results-driven approach, adept at fostering sponsor collaborations and leading on-site activation.
Overview
10
10
years of professional experience
Work History
Sports Marketing Coordinator
Santa Cruz Bicycles
04.2021 - Current
- Manage Inventory for Athletes all around the world
- On site Event and Athlete Support
- Management for NA based MTB team
- On site Photo/Video Production
- Photography
- Social Media Management
- Scouting (Athlete, Location, Sponsors)
- NPI testing and strategy
- External Sponsor Collaboration
- SAP ERP Process Ownership
Customer Support Representitive
Santa Cruz Bicycles
04.2017 - 04.2021
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Contributed ideas and practical solutions to support process improvement efforts.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
Production Worker
Santa Cruz Bicycles
06.2014 - 04.2017
- Took on additional shifts during peak work periods to keep projects on schedule.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
Inventory Specialist
Santa Cruz Bicycles
04.2015 - 04.2016
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Education
High School Diploma -
Santa Cruz High School
Santa Cruz, CA06.2014
Skills
- Customer Service
- Event Planning
- Scheduling
- Workflow Coordination
- Branding
- Project Management
- Communications management
- Staff Management
- Social Media
- Team Leadership
- Business Process Analysis
- Customer Relationship Management (CRM)
- Team building
- Interpersonal Skills
Timeline
Sports Marketing Coordinator
Santa Cruz Bicycles
04.2021 - Current
Customer Support Representitive
Santa Cruz Bicycles
04.2017 - 04.2021
Inventory Specialist
Santa Cruz Bicycles
04.2015 - 04.2016
Production Worker
Santa Cruz Bicycles
06.2014 - 04.2017
High School Diploma -
Santa Cruz High School
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