Samuel roach
GUTHRIE,Oklahoma
Summary
Dynamic professional with a proven track record at Murphy USA, excelling in customer service and team leadership. Enhanced operational efficiency through effective cash handling and employee engagement strategies, resulting in improved accuracy and reduced discrepancies. Committed to fostering a positive work environment while driving performance and achieving project goals.
Overview
30
30
years of professional experience
Work History
Assistant Manager
Murphy USA
10.2016 - 05.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Specialist
Lowes Home Improvment
03.1999 - 04.2017
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Manager
Jim's Super Thrift
06.1995 - 06.2000
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Diploma -
Guthrie Highschool
Guthrie, OK05-1995
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Murphy USA
10.2016 - 05.2025
Specialist
Lowes Home Improvment
03.1999 - 04.2017
Manager
Jim's Super Thrift
06.1995 - 06.2000
High School Diploma -
Guthrie Highschool
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