SAMUEL ROJAS
Davenport,FL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Rix Sports Bar & Grill (Walt Disney World)
01.2023 - Current
- Deliver high-level guest service in a fast-paced resort environment
- Maintain Disney service standards while managing large sections efficiently
- Drive revenue through strategic upselling of food and beverages
- Build rapport with guests from diverse backgrounds
Server
Bahama Breeze
06.2021 - 06.2023
- Provided exceptional service in high-volume dining environment
- Built strong customer relationships leading to repeat clientele
- Maintained 95% customer satisfaction through proactive issue resolution
Solar Sales Representative
Energyn
03.2022 - 06.2022
- Increased individual sales performance by 30% through consultative selling
- Built and maintained client relationships to close residential solar contracts
Server / Bartender
El Jefe Tequila
11.2020 - 07.2021
- Managed bar inventory and ordering processes
- Increased overall sales by 15% through upselling techniques
Education
High School Diploma -
Lake Wales Senior High School
Skills
- Sales & Revenue Growth
- Customer Relationship Building
- Upselling & Closing Techniques
- Cash Handling & POS Systems
- Leadership
- Conflict Resolution
- Time Management
- Bilingual Communication
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
Bilingual: English & Spanish
Timeline
Server
Rix Sports Bar & Grill (Walt Disney World)
01.2023 - Current
Solar Sales Representative
Energyn
03.2022 - 06.2022
Server
Bahama Breeze
06.2021 - 06.2023
Server / Bartender
El Jefe Tequila
11.2020 - 07.2021
High School Diploma -
Lake Wales Senior High School