Samuel Scaglione
Buffalo,NY
Summary
Dynamic and people-focused professional with proven success in healthcare staffing and client account management. Skilled in building strong partnerships, coordinating staffing workflows, and ensuring compliance across diverse healthcare settings. Experienced in leading cross-functional collaboration with HR, nursing leadership, and recruiters to deliver timely solutions that meet organizational needs. Recognized for clear communication, problem-solving, and the ability to manage multiple priorities in fast-paced environments. Dedicated to driving results through relationship-building, process improvement, and strategic support.
Overview
5
5
years of professional experience
Work History
Account Manager
Amergis Healthcare (formerly Maxim)
Buffalo, NY
03.2024 - Current
- Manage cross-functional projects to support staffing initiatives, serving as main point of contact for client leadership, HR and nursing team.
- Plan, coordinate, and track staffing workflows to ensure timely sourcing, onboarding and credentialing of healthcare professionals.
- Develop and implement workforce strategies to align with client goals, improve retention of staff and support long-term program success.
- Facilitate stakeholder communication by leading regular check-ins, performance reviews, and compliance updates with facility leadership.
- Oversee issue resolution and risk management, addressing performance concerns, incident reporting, and operational challenges in collaboration with HR.
- Lead contract negotiations and monitor compliance metrics ensuring staffing support meets regulatory standards and client expectations.
Healthcare Recruiter
Maxim Healthcare Staffing
Buffalo, NY
08.2022 - 03.2024
- Source and attract healthcare professionals through job boards, networking, referrals and social media.
- Oversaw the complete recruitment process from job posting, interviewing, credential verification, extending offers and onboarding.
- Meet/Exceed weekly and quarterly performance metrics for placements, calls and candidate submissions.
Pharmacy Technician
Walgreens
Williamsville, NY
05.2021 - 07.2022
- Delivered patient-facing service in high-volume environments while maintaining confidentiality and HIPAA compliance.
- Balanced workflow priorities with inventory management, conflict de-escalation, and cross-department communication.
- Supported team training and process documentation to enhance customer experience and team efficiency.
Prior Authorization Specialist (Remote)
Fidelis Care
12.2020 - 04.2021
- Coordinated with providers and internal departments to ensure timely approvals of medical and pharmaceutical requests.
- Monitored and improved documentation accuracy; liaised between stakeholders to resolve service disputes.
Education
Bachelor of Science - Biological Sciences
University at Buffalo
Buffalo, NY05.2020
Skills
- Relationship building
- Team collaboration
- Staffing strategies
- Cost awareness
- Time management
- Dependable and responsible
Timeline
Account Manager
Amergis Healthcare (formerly Maxim)
03.2024 - Current
Healthcare Recruiter
Maxim Healthcare Staffing
08.2022 - 03.2024
Pharmacy Technician
Walgreens
05.2021 - 07.2022
Prior Authorization Specialist (Remote)
Fidelis Care
12.2020 - 04.2021
Bachelor of Science - Biological Sciences
University at Buffalo