Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samuel Schroeder

Phoenix,AZ

Summary

Dynamic IT Technician with a proven track record at American Leadership Academy, excelling in troubleshooting and user support. Expert in optimizing network performance and implementing technical solutions, achieving the highest ticket resolution rate. Adept at both hardware installation and fostering client relationships, ensuring seamless IT operations and enhanced user satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Technician

Copper Blues/Stand Up Live
03.2017 - Current
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and all tech related devices.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, as well as onsite if needed resolving issues quickly
  • Performed troubleshooting and repaired all tech related devices and software
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.

WSN Systems Engineer

Worship Network
10.2024 - Current


  • Coordinate IT system design and AV equipment.
  • Onsite visits to conduct proper measurements and cable runs to provide proper installs
  • Design sound systems using advanced software for install.
  • responsible for lighting, audio, and video troubleshooting.

Level 3 Helpdesk Technician

American Leadership Academy
06.2019 - 05.2023
  • Responsible for over 600 student and teacher accounts.
  • Remote/onsite network/software troubleshooting
  • Highest number of resolved tickets in the IT department.
  • Optimized network performance, conducting regular updates and patches to software systems.
  • Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Explained technical information in clear terms to promote better understanding for non-technical users.

Lead AV Technician

New Heights Church
08.2018 - 11.2024
  • Increased team efficiency by training junior technicians on best practices related to AV system installation, maintenance, and troubleshooting.
  • Maintained up-to-date knowledge of industry trends and cutting-edge technology, incorporating new advancements into daily work processes.
  • Reduced setup times for events by streamlining the process of assembling and disassembling AV systems.
  • Maintained and troubleshot audio and visual equipment to minimize downtime.
  • Trained event staff on proper use of audio and visual equipment.
  • Created and implemented technical support plans for audio-visual systems.

Systems Engineer

Flow Productions
03.2023 - Current
  • L Acoustics certified engineer.
  • Design and deploy AV systems for concerts and large events
  • Troubleshoot/repair software and hardware
  • Test and deploy new software and updates throughout warehouses AV inventory
  • On site tech system's tech for any quick troubleshooting/repair


Education

Diploma - Audio Engineering

The Conservatory of Recording Arts And Sciences
Gilbert, AZ
04-2017

Skills

  • Troubleshooting
  • Technical support
  • Hardware and software installation
  • Programming
  • Client service and support
  • System troubleshooting
  • Technical analysis
  • Network security
  • Software development

Certification

L acoustics

Dante Level 3

Q-Sys

Cisco

Timeline

WSN Systems Engineer

Worship Network
10.2024 - Current

Systems Engineer

Flow Productions
03.2023 - Current

Level 3 Helpdesk Technician

American Leadership Academy
06.2019 - 05.2023

Lead AV Technician

New Heights Church
08.2018 - 11.2024

IT Technician

Copper Blues/Stand Up Live
03.2017 - Current

Diploma - Audio Engineering

The Conservatory of Recording Arts And Sciences

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