Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Samuel Sexton

Owasso,OK

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front line experience and a collaborative nature. Resourceful in balancing customer, company, and employee needs.

Overview

6
6
years of professional experience

Work History

Shift Lead

Panda Restaurant Group, Inc., Panda Express
02.2018 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.

Lead Host

Logan's Roadhouse
07.2017 - 12.2017
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

Education

High School Diploma -

Union High School
Tulsa, OK
05.2017

Skills

  • Negotiation and Conflict Resolution
  • Employee Coaching and Mentoring
  • Effective Listening and Communication
  • Work Delegation
  • Customer Service Management
  • Policy and Procedure Enforement

References

  • Victor Lopez- General Manager, Panda Restaurant Group

(918) 859 1545

  • Juli Escareno- General Manager, Panda Restaurant Group

(918) 982 2476

  • Casey Greeno- Work Associate and Friend

(918) 804 7388

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Shift Lead

Panda Restaurant Group, Inc., Panda Express
02.2018 - Current

Lead Host

Logan's Roadhouse
07.2017 - 12.2017

High School Diploma -

Union High School
Samuel Sexton