Samuel Sexton
Owasso,OK
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front line experience and a collaborative nature. Resourceful in balancing customer, company, and employee needs.
Overview
6
6
years of professional experience
Work History
Shift Lead
Panda Restaurant Group, Inc., Panda Express
02.2018 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
Lead Host
Logan's Roadhouse
07.2017 - 12.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Education
High School Diploma -
Union High School
Tulsa, OK05.2017
Skills
- Negotiation and Conflict Resolution
- Employee Coaching and Mentoring
- Effective Listening and Communication
- Work Delegation
- Customer Service Management
- Policy and Procedure Enforement
References
- Victor Lopez- General Manager, Panda Restaurant Group
(918) 859 1545
- Juli Escareno- General Manager, Panda Restaurant Group
(918) 982 2476
- Casey Greeno- Work Associate and Friend
(918) 804 7388
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Shift Lead
Panda Restaurant Group, Inc., Panda Express
02.2018 - Current
Lead Host
Logan's Roadhouse
07.2017 - 12.2017
High School Diploma -
Union High School
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