Samuel Sotelo
San Antonio,TX
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Boost Mobile Store, through exceptional service and relationship building. Skilled in cash handling and conflict resolution, I consistently exceed sales targets by employing outstanding communication and problem-solving abilities. Achieved a significant increase in repeat business by focusing on customer needs and providing tailored solutions. A highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
3
3
years of professional experience
Work History
Sales Associate
Boost Mobile Store
03.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
DJ/Event Manager
Los Tres Mosqueteros
03.2021 - 10.2023
- Improved event atmosphere by curating tailored playlists for a diverse range of clients and venues.
- Managed sound equipment setup and breakdown, ensuring optimal audio quality for each performance venue.
- Implemented effective time management strategies allowing proper preparation prior to each performance.
- Monitored crowd reactions adjusting setlists accordingly for an engaging experience tailored towards audience preferences.
- Generated repeat business through exceptional customer service, attention to detail, and dedication to creating memorable experiences.
- Offered creative input on event themes, assisting in the development of unique celebrations catered to client preferences.
- Enhanced audience engagement by incorporating interactive elements and innovative mixing techniques during live performances.
- Coordinated with other vendors at events to ensure seamless integration of audiovisual components into the overall experience.
- Customized DJ equipment configurations based on individual event requirements and space restrictions.
- Developed personalized branding strategies, elevating professional image and attracting a wider audience base.
- Negotiated contracts with venues and clients securing mutually beneficial agreements for all parties involved.
Salesperson
Amosa
01.2021 - 03.2023
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Education
BBA - Information Technology
The University of The Incarnate Word
San Antonio05.2012
High School Diploma -
Thomas Jefferson Senior High School
San Antonio, TX05.1997
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Cash Handling
- Money Handling
- Flexible Schedule
- Verbal/written communication
- Cash Register Operation
- Stocking and Receiving
- Client Service
- Conflict Resolution
Languages
Spanish
Full Professional
Timeline
Sales Associate
Boost Mobile Store
03.2023 - 03.2024
DJ/Event Manager
Los Tres Mosqueteros
03.2021 - 10.2023
Salesperson
Amosa
01.2021 - 03.2023
BBA - Information Technology
The University of The Incarnate Word
High School Diploma -
Thomas Jefferson Senior High School