Samuel Stover
Battle Creek,MI
Summary
Ambitious student who has completed coursework towards a public health degree with a focus in global mental health. Seeking to leverage acquired academic knowledge and work experience. Possesses excellent interpersonal skills and a strong motivation to succeed.
Overview
7
7
years of professional experience
Work History
Youth Peer Support Specialist
Summit Pointe
Battle Creek, MI
08.2022 - Current
- Created and facilitated recreation and education activities for youths to engage in groups in safe environment.
- Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Supported clients and families with empathy and compassion during difficult times.
- Collaborated with other professionals to plan and coordinate care for clients.
Assistant General Manager
Courtyard By Marriott
Battle Creek , MI
02.2020 - 08.2022
- Mentored and motivated team members to achieve challenging business goals.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Handled cash accurately and prepared deposits.
- Boosted yearly profits through process optimization and improved training.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Managed team schedule with eye for coverage needs and individual strengths.
- Resolved problems promptly to elevate customer approval.
Sales Manager
Courtyard By Marriott
Battle Creek, MI
04.2021 - 08.2022
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Established and cultivated solid business relationships with new or existing customers.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Patient Experience Representative
MedExpress Urgent Care
Battle Creek, MI
08.2020 - 10.2021
- Interacted with problematic patients, helping to build lasting rapport and boosting revenue opportunities.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Organized paperwork such as charts and reports for office and patient needs.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Contacted customers and prospects to generate new business to achieve company growth goals.
Library Manager
FLITE Library
Big Rapids, Michigan
08.2016 - 01.2020
- Oversaw total library program, including media, catalog and instructional areas
- Responded to numerous reference calls daily, helping patrons with specific information needs
- Completed electronic research using databases such as Westlaw, LexisNexis and Bloomberg
- Increased customer satisfaction by resolving issues
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Education
Bachelor Of Science - Public Health And Psychology
Ferris State University
Big Rapids, MIHigh School Diploma -
Pennfield Senior High School
Battle Creek, MI05.2016
Skills
- Customer/Client relations
- Professional demeanor
- Office administration
- Multi-Line Telephone Systems
- Conflict Resolution
- Staff Management
- Typing 65 wpm
- Multi-tasking strength
- Guest experiences
Academic Research
- Conducted research for Emmanuel Jadhav, DrPH, MHA in Public Health Leadership.
- Conducted nutritional research for Jennifer Falbe, Sc.D at UC Davis.
- Conducted research for Paul Zube, MA in communications.
- Led research with Fathima Wakeel, PhD, MPH to implement a tobacco free policy on campus.
Extracurricular
- President of the Public Health Student Organization
- Secretary of the Student Psychological Association
- Member of Global Brigades
- Member of the Diverse Sexuality and Gender Alliance Student Organization
- Member of the Active Minds Student Association
- Michigan State Leadership Institute Graduate
Timeline
Youth Peer Support Specialist
Summit Pointe
08.2022 - Current
Sales Manager
Courtyard By Marriott
04.2021 - 08.2022
Patient Experience Representative
MedExpress Urgent Care
08.2020 - 10.2021
Assistant General Manager
Courtyard By Marriott
02.2020 - 08.2022
Library Manager
FLITE Library
08.2016 - 01.2020
Bachelor Of Science - Public Health And Psychology
Ferris State University
High School Diploma -
Pennfield Senior High School
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