Samuel Taylor II
Lexington,KY
Summary
Dependable individual with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Area Manager
Amazon
Lexington, Kentucky
03.2024 - 04.2024
- Conducted periodic reviews of inventory levels and product mix in stores.
- Provided guidance on the implementation of new policies and procedures in stores.
- Gained insight into my personal wellbeing which is establishing positive relationships with both my employees and coworkers.
- Gap in employment due to 6 month recruitment process before being onboarded.
Server/Bartender
Olive Garden
Ashland, KY
04.2023 - 06.2023
- Accepted an opportunity to be a part of the grand opening of a new restaurant.
- Took orders from customers accurately and in a timely manner.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Server/Bartender
Olive Garden
Barboursville, WV
10.2022 - 04.2023
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Worked with cross-functional teams to achieve goals.
Gap in Employment
N/A
Corbin, KY
03.2020 - 10.2022
- Laid off due to the COVID-19 pandemic.
- Had many family health concerns arise which made it necessary for me to care for family members full-time during a brief period. Also had personal, COVID-19 related, complications that severely lowered my quality of life for a prolonged period.
- Decided to return to school to pursue a bachelor's online which allowed me to better myself as well as assist my family as needed.
Server
Applebee's Grill + Bar
Corbin, KY
07.2019 - 03.2020
- Garnished dishes and beverages to serve visually appealing menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees to perform duties.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Stocked service areas with supplies during slow periods.
- Upheld high standards of sanitation in accordance with health department regulations.
HVAC Intern
Terry Centers' Refrigeration
Barbourville, Kentucky
03.2018 - 08.2019
- Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
- Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
- Disassembled units, repaired broken components and restored to operating condition.
Ticket Sales Associate
City of Corbin
Corbin, KY
08.2018 - 06.2019
- Scanned items and checked pricing on cash register for accuracy.
- Coordinated with vendors to arrange delivery of tickets purchased online or over the phone.
- Responded to inquiries from customers via phone, email, and in person.
- Created reports on daily ticket sales activity.
- Sold general admission and VIP tickets of various levels to guests.
- Built and maintained productive relationships with employees.
- Provided training assistance to new Ticket Sales Associates on process flows.
- Assisted customers with questions about products, services, pricing, availability, payment methods.
Medication Aide
Cumberland River Behavioral Health
Corbin, KY
02.2018 - 12.2018
- Assisted patients with activities of daily living, such as bathing, dressing and grooming.
- Administered oral medications to patients in accordance with doctor's orders.
- Monitored patient vital signs such as temperature, pulse rate and blood pressure.
- Maintained accurate medication records for each patient.
- Observed patients for adverse reactions to medications or treatments.
Education
Bachelor of Science - Psychology
University of The Cumberlands
Williamsburg, KY08.2023
Skills
- Critical Thinking
- Goal Setting
- Decision-Making
- Microsoft Office
- Customer Service
- Quality Control
- De-Escalation Techniques
- Teamwork and Collaboration
- Transaction Processing
- Customer Service Excellence
- Computer Skills
Affiliations
- Family involvement, traveling, philanthropy, and simply meeting new people.
Accomplishments
- Harry Taylor award for Selflessness.
- Awarded bachelors degree with High Honors.
- Awarded recognitions for quality of service, teamwork, and sales from various managers while employed with Olive Garden.
References
References available upon request.
Timeline
Area Manager
Amazon
03.2024 - 04.2024
Server/Bartender
Olive Garden
04.2023 - 06.2023
Server/Bartender
Olive Garden
10.2022 - 04.2023
Gap in Employment
N/A
03.2020 - 10.2022
Server
Applebee's Grill + Bar
07.2019 - 03.2020
Ticket Sales Associate
City of Corbin
08.2018 - 06.2019
HVAC Intern
Terry Centers' Refrigeration
03.2018 - 08.2019
Medication Aide
Cumberland River Behavioral Health
02.2018 - 12.2018
Bachelor of Science - Psychology
University of The Cumberlands