Timothy Lydon
Chicago
Summary
Dedicated customer service professional motivated to maintain customer satisfaction. Proven experience in streamlining processes, building rapport with clients, and growing accounts. High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
20
20
years of professional experience
Work History
Area Manager
SBM Management Services
Chicago
06.2024 - Current
- Overseeing multiple accounts and working cross functionally with HR, IT, Procurement, and Finance teams to meet deadlines
- Onboarded snd trained staff throughout Northern Illinois. Provided ongoing training for tenured employees
- Provided site coverage while site management was out of office aa 11 locations
- Responsible for $425k revenue across local portfolio. Weekly meetings to keep metrics within range
- Assist in transitioning new business from incumbent vendors
- Improved customer satisfaction rates by 27% within 8 weeks of taking over one account
- Ensuring all locations comply with health and safety regulations across regional territory
Mobilization Manager – (Short-Term Assignment)
Amazon/ESFM (Compass Group)
Markham
02.2024 - 05.2024
- Onboarded over 100 employees within 2.5 months for 3 million sq. ft. facility under janitorial contract acquisition.
- Collaborated with temp agencies to address staffing gaps for janitorial team per Amazon leadership request.
- Established service agreements with preferred vendors of ESFM/Compass Group.
- Educated site management on Compass platforms, policies, and procedures.
- Trained employees on new janitorial equipment and conducted weekly progress meetings.
- Facilitated daily meetings with Amazon leadership to report project status and achieve site-specific KPIs.
- Partnered with talent acquisition team to oversee candidate monitoring and pre-screening process.
Supervisor, One Team
Deloitte
Chicago
11.2022 - 02.2024
- Managed a team of 8 employees onsite as well as cross-department coordination
- Oversaw setup/tear down of onsite events, audio-visual updates, and team development
- Collaborated with senior leadership on local/regional construction projects and needs
- Lead weekly meetings to discuss real estate needs, strategy, and future layouts
- Audited quarterly and annual client agreements, COI, and invoicing to meet year-to-year targets
- Worked in tandem with management to update Deloitte processes and platforms post-COVID
Facilities Manager
Mondelez International/ESFM (Compass Group)
Chicago
02.2022 - 11.2022
- Responsible for day-to-day operations for Global World HQ
- Acted as liaison between multiple vendors in between CBRE and ESFM
- Managed a team of 7 employees onsite and developing curriculum for new hires
- Met weekly with team/management to discuss site operations and budget expenses
- Created platforms for all entities to see daily/weekly trackers, policies/procedures, and monitor location progress
Facilities Coordinator Team Lead
SAP/ESFM (Compass Group)
Chicago
12.2018 - 02.2022
- Responsible for day-to-day operations for multiple sites across 3 states and 6 employees
- Acted as training ambassador for our entire account portfolio
- Oversaw vendor creation, invoicing, and PO processes across our Central Region portfolio
- Assisted in onboarding new hires and recruitment nationally
- Met weekly with team/management to discuss site operations and budget expenses
- Policies and procedures manual creation that is monitored and maintained weekly
- Oversaw team growth 21% year-to-year. Monitored cost cutting expenses locally by 30%
- Achieved 21% year-over-year growth within the team through effective leadership.
Facilities Associate
Sidley Austin LLP/Williams LeaTag
Chicago
08.2017 - 12.2018
- Managed day-to-day building operations for 22 floors and 1,100 employees across multiple departments.
- Oversaw conference center team to execute onsite events in over 30 rooms, accommodating 3-200 attendees.
- Coordinated weekly moves with facilities team and department managers to streamline processes.
- Scheduled and installed furniture and computer workstations daily to ensure operational efficiency.
- Created and maintained comprehensive policies and procedures manual for staff reference.
- Trained new hires on daily operations, including cross-training for Williams Lea personnel.
- Coordinated multiple organizations for two-year, $50 million construction project to enhance corporate headquarters.
- Monitored ongoing operations to ensure alignment with organizational goals and project timelines.
Facilities Coordinator
U.S. Cellular/Ricoh USA
Chicago
12.2016 - 05.2017
- Created detailed expense reports and requests for capital expenditures
- Collaborated with facilities specialists to create purchase orders, invoice coding, and monthly accruals for multiple markets
- Oversaw internal ticketing system that spanned all facilities, mail, and building departments. Created weekly/monthly logs as training material for meetings to discuss/fix long ticket response times
- Worked on a team that is overseeing an ongoing $29 million construction project that will oversee corporate headquarters expansion throughout 2017
- Assisted other Ricoh departments (reprographics, mailroom) when peak times arose
- Created security access for new employees and contractors. Updated database daily to reflect activities
Site Supervisor
Sprint/Ricoh USA
Rosemont
09.2005 - 12.2016
- Developed Partnerships with facilities management vendors, property management, and corporate security and four Sprint corporate offices in the Chicago market. Acted as primary contact on behalf of Sprint to property management at various sites
- Managed logistics of Sprint meeting for all company channels for any training events onsite
- Ran all mailroom and copier support for 2 sites (Rosemont, Chicago) and acted as point-of-contact for Oakbrook location. Served as facilities coordinator for Rosemont and Chicago locations as well.
- Trained new hires and support staff in the day-to-day operations, policies and procedures, and establish relationships with site contacts at various Sprint corporate offices nationally
- Developed pilot program to assist client in saving money in shipping costs that saved various departments over $35k for the Sprint Business Solutions Sales Team in the Chicago market
- Developed policies and procedures manuals on behalf of Ricoh for Rosemont and Chicago locations
- Developed pilot program that saved over $35,000 in shipping costs for Sprint Business Solutions Sales Team.
- Created policies and procedures manuals for Rosemont and Chicago locations on behalf of Ricoh.
Education
Bachelor of Arts - Marketing
University of Phoenix
Tempe, AZ12-2014
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Skills
- Staff training and development
- Customer care
- Entrepreneurial mindset
- Adaptability and flexibility
- Critical thinking
- Problem solving
Timeline
Area Manager
SBM Management Services
06.2024 - Current
Mobilization Manager – (Short-Term Assignment)
Amazon/ESFM (Compass Group)
02.2024 - 05.2024
Supervisor, One Team
Deloitte
11.2022 - 02.2024
Facilities Manager
Mondelez International/ESFM (Compass Group)
02.2022 - 11.2022
Facilities Coordinator Team Lead
SAP/ESFM (Compass Group)
12.2018 - 02.2022
Facilities Associate
Sidley Austin LLP/Williams LeaTag
08.2017 - 12.2018
Facilities Coordinator
U.S. Cellular/Ricoh USA
12.2016 - 05.2017
Site Supervisor
Sprint/Ricoh USA
09.2005 - 12.2016
Bachelor of Arts - Marketing
University of Phoenix