Samuel Thomson
Walgreens
Cleveland,TX
4
Certifications
19
years of professional experience
Pharmacy Technician with experience in prescription filling, third-party billing, cash handling, and inventory control across retail pharmacy settings. Supports pharmacists with data entry, HIPAA compliance, charge backs, and vaccine promotion while keeping customer service steady at the counter. Trains new technicians and helps prepare them for the PTCB exam. Administers Flu and Covid Vaccines.
Work History
Pharmacy Operations Manager
7 Months- Managed pharmacy workflow to support prescription filling, billing follow-up, and daily service coverage.
- Reviewed prescription records for accuracy, insurance details, and compliance with pharmacy procedures.
- Maintained customer service standards by answering questions, addressing concerns, and guiding patients through pickup steps.
- Coordinated medication dispensing activities with pharmacy staff to support safe and timely service.
- Tracked third-party claims and followed up on rejected prescriptions to reduce processing delays.
- Monitored controlled substance handling procedures and documented inventory movements according to store policy.
- Supported patient profile maintenance by updating records, verifying details, and organizing prescription data entry.
- Prepared staff schedules and coordinated coverage needs for busy pharmacy shifts.
- Organized inventory replenishment to keep common medications available for daily dispensing needs.
- Verified insurance information and escalated prior authorization needs to appropriate pharmacy contacts.
- Updated prescription records and maintained clean documentation to support accurate patient service.
- Assisted with training new pharmacy technicians on workflow steps, customer interaction, and store procedures.
- Followed pharmacy law requirements while supporting HIPAA compliance and patient privacy practices.
- Supported medication therapy management and vaccine preparation tasks as assigned by the pharmacy team.
- Reviewed prescription data entry for accuracy before submission and fulfillment.
- Handled customer questions with clear guidance on prescription status, pickup timing, and billing concerns.
- Managed inventory ordering, stock rotation, and expiration checks to support daily dispensing needs.
- Assisted pharmacists with prescription processing, claim adjudication, and patient counseling preparation.
- Documented prescription details and billing updates in electronic records for accurate refill support.
- Prepared medication orders for pharmacist review and patient pickup.
- Responded to insurance verification requests and followed up on prior authorization status.
- Coordinated cash handling at checkout and balanced registers at the end of shift.
- Updated medication therapy management support records and shared refill follow-up details with the pharmacy team.
- Supported patient assistance program enrollment by collecting documents and tracking application status.
- Resolved rejected claims by reviewing coverage details and correcting missing prescription information.
- Documented controlled substance transactions according to pharmacy procedures and compliance requirements.
- Supported vaccine administration by organizing supplies, updating records, assisting with patient flow by giving vaccines where permitted under protocol.
- Maintained clean work areas and organized supplies to support safe and efficient pharmacy service.
- Supported pharmacy staff with routine administrative tasks, documentation, and customer-facing service needs.
Senior Certified Pharmacy Technician
1 Year 6 Months- Prepared prescriptions for pharmacist review while following pharmacy procedures and documentation requirements.
- Verified patient information and insurance details before completing claim submissions and payment steps.
- Managed cash handling and register transactions while maintaining accurate payment records at the pharmacy counter.
- Supported inventory counts and restocking activities to keep commonly dispensed medications available.
- Maintained prescription records and patient data with attention to confidentiality and HIPAA requirements.
- Assisted customers with prescription status questions, pickup support, and general pharmacy service needs.
- Organized medication stock and rotated inventory to support clean, accurate pharmacy shelving.
- Entered prescription information into pharmacy systems with careful attention to formatting and accuracy.
- Handled controlled substance documentation according to pharmacy procedures and internal security standards.
- Assisted with prior authorization follow-up by gathering prescription details and documenting status updates.
- Supported pharmacy workflow by preparing refill requests and routing issues to the appropriate pharmacist.
- Updated patient profiles and contact details to keep records current for ongoing prescription support.
- Supported immunization workflow by preparing supplies and assisting with vaccine administration processes by administering Flu and Covid vaccines
- Restocked commonly dispensed medications and organized shelving to support daily pharmacy operations.
- Supported customers with prescription pickup questions, refill status updates, and general pharmacy service needs.
- Trained on pharmacy procedures and daily workflow expectations to support consistent technician coverage.
- Entered prescription details into pharmacy systems with careful attention to formatting, accuracy, and patient record updates.
- Supported vaccine administration by organizing supplies, updating records, assisting with patient flow by giving vaccines where permitted under protocol.
Senior Pharmacy Technician
1 Year 11 Months- Filled prescriptions accurately and followed pharmacy procedures for safe medication dispensing.
- Supported pharmacists with controlled substance handling and compliant prescription processing.
- Maintained patient profiles and updated records to support smooth pharmacy workflow.
- Handled cash transactions and balanced register activity during customer checkout.
- Reconciled inventory counts and restocked medications to support daily pharmacy operations.
- Verified prescription insurance details and resolved claim issues with patients and payers.
- Prepared medication orders and organized pickup areas for efficient customer service.
- Supported prior authorization requests by gathering required prescription and insurance details.
- Assisted with inventory control tasks to keep high-use medications available for daily fills.
- Checked prescriptions for completeness and routed questions to the pharmacist for review.
- Entered billing information and applied payment details to patient accounts.
- Responded to customer questions about prescription status, pickup timing, and basic pharmacy policies.
- Organized daily tasks and adapted workflow priorities during busy pharmacy periods.
- Supported vaccine administration by organizing supplies, updating records, assisting with patient flow by giving vaccines where permitted under protocol.
- Followed HIPAA requirements while handling patient information and prescription records.
- Prepared prescriptions for pharmacist review and maintained accurate records throughout the dispensing process.
- Reconciled medication inventory and restocked high-use items to support daily pharmacy operations.
- Verified insurance information and resolved claim issues with patients and payers.
- Maintained patient profiles and updated prescription data to support accurate pharmacy records.
- Answered prescription status questions and provided clear pickup guidance to customers.
- Organized medication orders and pickup areas to keep front-end workflow moving efficiently.
- Adapted task priorities during busy periods to keep pharmacy operations organized.
- Prepared supply areas and assisted with vaccine-related workflow under established pharmacy protocols.
- Supported medication dispensing by organizing supplies and maintaining clean, ready workstations.
Lyft Driver
1 Year 8 Months- Maintained clean, comfortable vehicle conditions to support a positive passenger experience between trips.
- Communicated clearly with passengers about pickup locations, timing, and route adjustments during busy periods.
- Recorded trip details and payment information accurately for end-of-shift review and reporting.
- Navigated traffic conditions efficiently to keep delays low and maintain dependable arrival times.
- Monitored ride requests and adjusted availability to respond to changing demand throughout the day.
- Resolved passenger concerns calmly, keeping service interactions professional and courteous.
- Supported safe boarding and drop-off procedures by staying attentive to surroundings and traffic patterns.
- Followed platform policies and local traffic rules to maintain reliable service standards.
- Kept vehicle supplies stocked and ready for daily use before starting each shift.
- Documented trip notes and passenger feedback to support accurate follow-up when needed.
- Coordinated pickups with passengers by confirming locations, timing changes, and special instructions.
- Collected fares and payment confirmations while maintaining organized records for each trip.
- Adapted quickly to weather, traffic, and schedule changes without disrupting passenger service.
- Maintained punctual pickup routines and steady communication to support a reliable rider experience.
Certified Pharmacy Technician
1 Year 8 Months- Managed third-party billing issues and insurance verification to reduce delays in prescription pickup.
- Mentored team members during ACPE accreditation activities and reinforced compliance expectations.
- Resolved prescription questions with patients and coordinated follow-up to maintain service quality.
- Processing Deliveries for patients whose medication was being shipped via FedEx or USPS
- Completed Prior authorization form to be signed by Physician
- Worked closely with Doctor staff to ensure EHR was up-to-date and accurate
- Help patients enroll in patient assistance programs/ foundations
- Find and enroll patients in manufacturing copay cards
- Train new employees on day-to-day operations
Lyft Driver
5 Months- Provided punctual transportation across the city while adapting routes to traffic and weather conditions.
- Assisted passengers with loading and unloading luggage, groceries, and other personal items.
- Processed trip payments accurately using the app and handled cash fares when required.
- Maintained vehicle cleanliness and interior readiness between rides to support a professional rider experience.
- Followed traffic laws and platform safety standards while transporting passengers throughout scheduled driving periods.
- Communicated clearly with riders about pickup locations, estimated arrival times, and route updates.
- Managed ride requests through the mobile app and responded promptly to changes in trip assignments.
- Verified passenger destinations and confirmed drop-off details before ending each trip.
- Reviewed vehicle condition regularly and reported maintenance issues before they affected service.
- Tracked fuel use and trip efficiency to support consistent daily driving operations.
- Adapted driving schedule to accommodate peak demand periods and passenger pickup patterns.
- Maintained a professional demeanor while resolving minor rider concerns during trips.
- Supported timely pickups by monitoring traffic conditions and selecting efficient alternate routes.
- Kept driving records and trip details organized for accurate reporting and expense tracking.
Senior Certified Pharmacy Technician
7 Years 5 Months- Verified prescription information before filling to support safe dispensing and accurate patient records.
- Handled customer questions at the pharmacy counter with clear communication and professional service.
- Reviewed insurance information to help process claims and reduce prescription delays for patients.
- Maintained accurate inventory records and restocked pharmacy supplies to support daily operations.
- Reconciled medication stock against on-hand counts to identify shortages and prevent workflow interruptions.
- Entered prescription details into patient profiles with a focus on accuracy and confidentiality.
- Supported pharmacists by organizing workflow tasks and preparing prescriptions for review.
- Applied pharmacy procedures to maintain compliance with HIPAA and store policy requirements.
- Assisted with prior authorization requests and follow-up communication for pending prescriptions.
- Supported controlled substance handling procedures according to pharmacy guidelines and documentation standards.
- Helped train new technicians on daily pharmacy processes, customer service, and data entry expectations.
- Prepared prescriptions for pickup by confirming labels, packaging, and patient information before release.
- Managed medication refill requests and communicated status updates to patients and pharmacy staff.
- Assisted with billing corrections and claim resubmissions to keep prescription processing moving efficiently.
- Entered prescription information accurately into patient records and pharmacy systems during daily workflow.
- Verified insurance details and coordinated claim resolution for prescriptions requiring additional processing support.
- Supported pharmacists with medication preparation tasks while following safety and handling procedures.
- Handled customer questions at the counter and by phone with clear, courteous communication.
- Maintained organized prescription files and customer records to support efficient pharmacy operations.
- Assisted with patient assistance program paperwork and basic follow-up documentation as needed.
- Followed established procedures for controlled medications and restricted inventory storage.
- Coordinated with pharmacy staff to keep workflow moving during busy prescription periods.
- Managed cash drawer transactions carefully while balancing end-of-shift payment records.
- Reviewed prescription queues and prioritized urgent requests for faster service support.
- Maintained clean work areas and followed pharmacy standards for organized daily operations.
Photo Lab Manager
1 Year 11 Months- Managed daily photo lab operations, balancing customer requests, production timing, and service standards.
- Maintained inventory levels for supplies and materials, reducing shortages that delayed customer orders.
- Handled cash transactions accurately and followed store procedures for payment processing and reconciliation.
- Supported customers with order questions, product choices, and issue resolution at the service counter.
- Reviewed incoming orders for completeness, helping prevent rework and delays in production.
- Organized workflow between front counter service and production tasks to keep operations moving smoothly.
- Entered customer information and order details with attention to accuracy and confidentiality.
- Monitored work queues throughout the day and adjusted priorities based on customer demand.
- Prepared materials and equipment for daily production, supporting timely completion of print requests.
- Updated product displays and organized supplies to support a clean, customer-ready workspace.
- Communicated order status changes to customers and teammates to reduce missed pickups.
- Assisted with training new associates on standard store procedures and customer service expectations.
- Resolved routine customer concerns calmly while maintaining a professional and helpful store presence.
Cashier
11 Months- Greeted customers professionally, answered basic questions, and maintained a courteous checkout experience.
- Balanced cash drawer contents and resolved routine register discrepancies before closing shifts.
- Restocked shelves and front-end displays to support organized merchandise presentation.
- Entered sales and payment information accurately into the register system during daily operations.
- Verified payment methods and processed card, cash, and change transactions with accuracy.
- Supported inventory counts by checking shelf stock and flagging low-product areas for replenishment.
- Maintained a clean checkout area and organized nearby merchandise for customer convenience.
- Assisted customers with locating products and answering store questions in a fast-paced environment.
- Documented register issues and communicated unresolved concerns to the shift lead promptly.
- Completed price checks and updated shelf labels to reflect current merchandise information.
- Followed store procedures for opening, closing, and securing the front register area.
- Supported teamwork by responding to requests from coworkers during high-traffic periods.
Education
Associate of Science - Physical Therapy
GED
Skills
Pharmacy
Inventory
Billing
Medication dispensing
Prescription processing
Prescription data entry
Pharmacy dispensing workflow
Customer service
Cash handling
Data entry
Third-party claims processing
Inventory reconciliation
PTCB certification
HIPAA compliance
Controlled substance handling
Pharmacy law compliance
Patient privacy practices
Prior authorization processing
Adjudication troubleshooting
Insurance verification
Electronic health records
Medication therapy management
Vaccine administration support
Medication therapy management support
Vaccine preparation support
Patient safety
Patient profile maintenance
Pharmacy workflow coordination
Prescription insurance adjudication
Inventory control
Patient assistance program enrollment
Pharmacy technician training
Pharmacy technician registration
Texas pharmacy law compliance
Automated external defibrillator use
First aid
Emergency response procedures
Telephone etiquette
Inbound call handling
Conflict de-escalation
Multiline phone support
Patient communication
Empathetic patient support
De-escalation techniques
Pharmacy customer service
Medication stock rotation
Expiration tracking
Inventory replenishment
Cycle counting
Controlled substance inventory
Receiving verification
Purchase ordering
Pharmacy compliance
Claims adjudication
Vaccine workflow coordination
Patient assistance programs
Staff scheduling
Copay assistance processing
Certification
Adult, Child, and Baby First Aid/ CPR/ AED
Timeline
Pharmacy Operations Manager
Walgreens
03.2026 - 10.2026Read More
Senior Certified Pharmacy Technician
Walgreens
08.2024 - 02.2026Read More
Senior Pharmacy Technician
Walgreens
08.2021 - 07.2023Read More
Lyft Driver
Lyft
12.2019 - 08.2021Read More
Certified Pharmacy Technician
ReCept Pharmacy
04.2018 - 12.2019Read More
Lyft Driver
Lyft
10.2017 - 03.2018Read More
Senior Certified Pharmacy Technician
Walgreens
10.2010 - 03.2018Read More
Photo Lab Manager
Walgreens
11.2008 - 10.2010Read More
Cashier
Dollar General
11.2007 - 10.2008Read More
Caney Creek High School
GED
Read More
Lone Star College System
Associate of Science from Physical Therapy
Read More
Assessments
- Problem Solving — Proficient
- Measures a candidate's ability to analyze relevant information when solving problems
- Full results: https://share.indeedassessments.com/share_assignment/ayuhun1gh-iid0xf
- Customer Focus & Orientation — Highly Proficient
- Responding to customer situations with sensitivity.
- Full results: https://share.indeedassessments.com/share_assignment/buga03nyeuqoj85x
- Numerical Reasoning Skills — Highly Proficient
- Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs.
- Full results: https://share.indeedassessments.com/share_assignment/pwikytna6kai7npp