Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samuel Tobon

Lake Worth,FL

Summary

Dedicated and compassionate professional with experience in personal injury law, client relations, and team supervision. Skilled in managing sensitive information, guiding clients through stressful situations with empathy, and fostering clear communication between individuals and teams. Demonstrates strong organizational abilities, adaptability, and critical thinking in fast-paced environments, both in-person and remote. Currently pursuing nursing education with the goal of transitioning into healthcare, bringing transferable strengths in active listening, problem-solving, and supporting individuals during times of need.

Overview

9
9
years of professional experience

Work History

Legal Intake Specialist

Isaacs and Isaacs
01.2025 - Current
  • Reviewed and analyzed legal documentation to ensure accuracy and compliance with regulations.
  • Collaborated with attorneys to prepare case files, ensuring all necessary information was included.
  • Monitored case progress, providing updates to clients while ensuring adherence to legal timelines.

Intake Supervisor

Beverly Law Firm
01.2023 - 12.2024
  • Supervised a team of intake specialists, ensuring compliance with legal protocols and efficient case evaluation.
  • Monitored and trained staff on best practices for assessing personal injury cases for representation.
  • Streamlined the intake process, enhancing communication between potential clients and legal teams.
  • Verified case details and coordinated with attorneys to expedite client onboarding and case development.

Data Entry Specialist

511NY RideShare
12.2019 - 01.2023
  • Managed data entry processes, ensuring accurate onboarding of new ride-share users for seamless integration into our system.
  • Analyzed user trends and data insights to devise targeted strategies, optimizing user acquisition and enhancing our service outreach.
  • Collaborated with marketing teams to develop data-informed promotional offers, driving user satisfaction and fostering substantial membership growth.

Customer Service Representative

311
08.2016 - 12.2019
  • Efficiently searched 311 NY database for city services, providing accurate information to callers.
  • Managed appointment scheduling for city services at 311, ensuring seamless coordination between callers and service providers.

Education

High School Diploma -

Voyages Preparatory
New York City
06.2016

Skills

  • Expertise in personal injury law
  • UX research and analysis
  • Sales proficiency
  • Customer relations

Languages

Spanish
Native or Bilingual

Timeline

Legal Intake Specialist

Isaacs and Isaacs
01.2025 - Current

Intake Supervisor

Beverly Law Firm
01.2023 - 12.2024

Data Entry Specialist

511NY RideShare
12.2019 - 01.2023

Customer Service Representative

311
08.2016 - 12.2019

High School Diploma -

Voyages Preparatory