Results-driven professional with over four years in bartending and kitchen operations. Known for strong multitasking abilities and problem-solving skills, enhancing customer satisfaction and operational efficiency in fast-paced environments.
Work History
Bartender, Assistant Manager, Line Cook
7 Years 3 Months
Torchy's Tacos | 05.2019 - Current
Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
Monitored inventory levels, restocking supplies as needed to prevent shortages during peak hours.
Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Assisted in managing cash handling procedures, ensuring accurate transactions throughout shifts.
Managed difficult situations diplomatically, resolving disputes between patrons when necessary.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Pizza Specialist
Fire in the Hole | 2017 - 2018
Prepared specialty pizzas using high-quality ingredients and unique recipes.
Managed pizza assembly line, ensuring timely production and quality control.
Collaborated with kitchen staff to optimize workflow during peak hours.
Streamlined kitchen processes for enhanced efficiency and reduced food waste.
Collaborated with team members to ensure timely order completion and customer satisfaction.
Line Cook
Chili's Bar and Grill | 2015 - 2017
Prepared high-quality food items in accordance with standardized recipes and presentation guidelines.
Maintained cleanliness and organization of kitchen stations to promote efficiency and safety.
Collaborated with team members to ensure timely service during peak hours, enhancing customer satisfaction.
Trained new staff on proper cooking techniques and kitchen safety protocols to uphold quality standards.
Improved cooking processes by implementing best practices for food preparation and equipment usage.
Executed daily prep tasks efficiently, contributing to seamless kitchen operations and enhanced workflow dynamics.
Shift Leader
Popeyes | 2013 - 2015
Coordinated shift schedules to optimize labor efficiency and meet peak demand periods.
Supervised team members to ensure compliance with food safety and sanitation standards.
Implemented process improvements to enhance order accuracy and reduce wait times.
Monitored inventory levels, facilitating timely replenishment of supplies and ingredients.
Resolved customer complaints effectively, promoting a positive dining experience and brand loyalty.
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Education
Massage Therapy - Massage Therapy
Lauterstein & Conway School of Massage | Austin, TX | 2014