Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Vigil

Albuquerque

Summary

Dynamic professional with a proven track record at Bank of America, excelling in customer service and problem-solving. Recognized for enhancing client satisfaction and generating sales opportunities. Adaptable and detail-oriented, I thrive in fast-paced environments, leveraging teamwork and effective communication to achieve goals and drive results. Passionate about continual improvement and learning.

Overview

25
25
years of professional experience

Work History

Advanced Client Solutions Expert

Bank of America
09.2017 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Sale Representative

Verizon Wireless
05.2010 - 07.2016
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Exceeded sales targets through effective planning and goal setting.
  • Conducted detailed market analysis to guide development of sales strategies.

Correctional Officer

Santa Fe Detention Center
07.2002 - 02.2010
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.

Physch Tech

Las Medical Medical Center
05.2000 - 04.2002
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Education

High School Diploma -

West Las Vegas High
Las Vegas, NM
05.2000

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Time management
  • Flexible and adaptable

Timeline

Advanced Client Solutions Expert

Bank of America
09.2017 - Current

Sale Representative

Verizon Wireless
05.2010 - 07.2016

Correctional Officer

Santa Fe Detention Center
07.2002 - 02.2010

Physch Tech

Las Medical Medical Center
05.2000 - 04.2002

High School Diploma -

West Las Vegas High

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Samuel Vigil