Samuel Wallace
Hatfield,PA
Summary
Dynamic Food and Beverage Manager with expertise in cost control, inventory management, and customer service. Known for enhancing team performance and streamlining operations to drive efficiency and profitability.
Overview
14
14
years of professional experience
Work History
Food and Beverage Manager
Wawa
Ambler, PA
12.2019 - Current
- Managed daily food and beverage operations, ensuring optimal service efficiency.
- Developed and implemented training programs for staff, enhancing customer service excellence.
- Oversaw inventory management processes, optimizing stock levels to reduce waste.
- Analyzed sales data to identify trends, informing menu adjustments and promotional strategies.
- Ensured compliance with health and safety regulations, maintaining a safe environment for staff and customers.
- Managed inventory effectively, reducing waste and optimizing stock levels.
Proshop Manager
Wissahickon Skating Club
Chestnut Hill, PA
09.2012 - 12.2017
- Oversaw daily operations of pro shop, ensuring optimal inventory levels and product availability.
- Improved customer satisfaction by providing personalized assistance and product recommendations.
- Utilized point-of-sale systems effectively for accurate transactions while maintaining strict security protocols to prevent theft or fraud incidents among customers.
- Assisted customers with their needs while offering professional advice on equipment selection based on individual preferences.
- Implemented inventory management system, improving order accuracy and reducing waste.
- Developed marketing strategies to promote pro shop events and increase membership engagement.
Education
Associate of Science - General Studies
Harcum College
Bryn Mawr, PA12-2022
Skills
- Food and beverage operations
- Cost control
- Ordering supplies
- Training and onboarding
- Customer service
- Inventory management
- Operations management
- ServeSafe manager
- Critical thinking
Accomplishments
- Achieved Presidents Club through effectively helping with ordering and inventory management.
Timeline
Food and Beverage Manager
Wawa
12.2019 - Current
Proshop Manager
Wissahickon Skating Club
09.2012 - 12.2017
Associate of Science - General Studies
Harcum College