Samuel W. Carter
Dallas,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced in risk review, customer relations, compliance management and reporting.
Overview
8
8
years of professional experience
Work History
Quality Assurance Coordinator
LifePath Systems
11.2021 - Current
- Conduct regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Provide detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Assist in the development of audit plans, identifying key areas of focus and allocating resources appropriately for maximum efficiency.
Quality Assurance Manager
Community Homes for Adults, Inc.
07.2019 - 11.2021
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
Investigator
Resources for Human Development
10.2015 - 07.2019
- Managed the risk-management caseload for the central division of the organization.
- Enhanced department efficiency with streamlined processes for evidence collection and documentation.
- Ensured compliance with legal regulations during investigations, minimizing risk for litigation or procedural errors.
- Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
Education
Bachelor of Arts - Sociology
University of Memphis
Memphis, TN05.2015
Skills
- Quality Management Systems
- Trend Analysis
- Advanced Microsoft Office
- Effective communication
Websites
Timeline
Quality Assurance Coordinator
LifePath Systems
11.2021 - Current
Quality Assurance Manager
Community Homes for Adults, Inc.
07.2019 - 11.2021
Investigator
Resources for Human Development
10.2015 - 07.2019
Bachelor of Arts - Sociology
University of Memphis
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