Samuel Williams
Charlottesville,VA
Summary
Entry-level IT support specialist with troubleshooting skills and hands-on experience in PC hardware, Windows systems, and basic networking. Background in customer-facing roles with a proven ability to communicate technical solutions clearly and resolve issues efficiently.
Overview
5
5
years of professional experience
Work History
Event Captain
The Catering Outfit
Charlottesville, VA
06.2022 - 09.2023
- Coordinated event logistics to ensure seamless execution of catering services
- Supervised staff during events to maintain service quality and efficiency
- Assisted in menu planning and customization based on client preferences
- Communicated effectively with clients to understand and fulfill specific event needs
Customer Service Representative
Food Lion
Charlottesville, VA
03.2019 - 12.2021
- Resolved customer inquiries and issues, providing effective solutions to enhance satisfaction.
- Assisted customers with product selection and store navigation, ensuring a positive shopping experience.
- Maintained knowledge of promotions and product offerings to inform customers accurately.
- Processed transactions efficiently, handling cash and electronic payments with accuracy.
Education
High School Diploma -
Charlottesville High School
Charlottesville, VASkills
- IT troubleshooting
- Problem-solving skills
- End user support
- Hardware installations
- Customer service
- Desktop support
- LAN/WAN
- Ticket management
- Data entry
Timeline
Event Captain
The Catering Outfit
06.2022 - 09.2023
Customer Service Representative
Food Lion
03.2019 - 12.2021
High School Diploma -
Charlottesville High School