Samuel Wright
Summary
Results-oriented professional with extensive experience in supervising team operations and training staff. Known for strong problem-solving abilities and attention to detail, consistently ensuring adherence to food safety regulations and enhancing customer satisfaction.
Overview
5
5
years of professional experience
Work History
Shift Leader
Papa John's Pizza
Thornton
04.2021 - Current
- Led team members during busy shifts to optimize operational efficiency.
- Trained new employees on food safety and customer service standards.
- Handled customer complaints and resolved issues promptly and professionally.
- Oversaw food preparation quality to ensure compliance with company standards.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Delegated tasks to maintain organized work environment and streamline shift operations.
- Maintained cleanliness and organization in the kitchen and dining areas.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Adhered to all health code regulations while preparing food items for customers.
- Trained new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Utilized POS systems efficiently for order processing and inventory management.
Education
High School Diploma -
Byron P. Steele High School
Cibolo, TX06-2019
Skills
- Supervisory skills
- Team leadership
- Food safety
- Customer complaint resolution
- POS systems
- Cash handling
- Customer relationship management
- Attention to detail
- Problem solving
- Conflict resolution
- Effective communication
- Training assistance
Timeline
Shift Leader
Papa John's Pizza
04.2021 - Current
High School Diploma -
Byron P. Steele High School