SAMUEL ZAPIEN

As a Shift Lead at Afters Ice Cream in a fully cashless environment, you are responsible for overseeing daily store operations, ensuring excellent customer service, and supporting team members throughout your shift. You act as a key point of contact between staff and management while helping maintain a smooth, efficient, and positive work environment.

• Helped customers find specific products, answered questions and offered product advice
• Engaged customers in friendly, professional dialogue to determine needs
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity
• Collected payments and provided accurate change
• Worked with fellow sales team members to achieve group targets
• Answered product questions with up-to-date knowledge of sales and promotions
• Developed trusting relationships with customers by making personal connections
• Assessed customer needs to provide assistance and information on product features