Samuel L. Dunbar
Atlanta,CA
Summary
Dynamic sales and project management professional with 21 years of experience, recognized for achieving company objectives while fostering strong relationships with internal and external stakeholders. Proven ability to influence teams and operate independently, ensuring seamless project execution and client satisfaction. Core competencies include strategic planning, relationship management, and performance optimization. Committed to driving growth and enhancing operational effectiveness within a collaborative environment.
Overview
17
17
years of professional experience
Work History
Sales Consultant/Subject Matter Expert
Xfinity Mobile
Atlanta, GA
02.2017 - Current
- Delivered exceptional customer service by resolving customer disputes promptly and ensuring each interaction was professional, leading to increased customer loyalty and satisfaction.
- Analyzed operational and financial reports to enhance performance metrics and customer retention.
- Trained and coached team members on sales strategies and business processes to optimize performance, resulting in a 20% improvement in team sales metrics and enhanced customer satisfaction.
- Provided quality analysis for mobile service features through participation in pilot and test programs.
- Consistently exceeded sales goals for 18+ months, demonstrating ability to achieve high standards. Adapted effectively to staffing challenges, ensuring uninterrupted customer service.
- Adapted effectively to staffing challenges, ensuring uninterrupted customer services.
Project Manager of Fiber Installation
Birch Communications Inc.
Atlanta, GA
09.2007 - 02.2017
- Managed over 400 accounts by implementing personalized retention strategies, streamlining account transitions, and resolving customer issues promptly, resulting in a 15% increase in customer satisfaction scores.
- Supervised fiber installation projects, coordinating with vendors and clients for seamless execution.
- Resolved technical issues for mobile devices, specializing in iOS and Android systems.
- Collaborated across teams to escalate service issues and drive quality improvement initiatives.
- Maintained up-to-date knowledge of product offerings and processes through regular training.
Education
High School Diploma -
Wagener Salley High School
272 Main St. S SC 2916405-1992
Skills
- Supervisory skills including performance reviews, career progression, key control, handling confidential information, creation work schedules, assigning tasks and implementing special projects Cash management; Basic accounting including invoice reconciliation, debit and credit review and financial analysis; General office skills such as typing, filing, massive copying, telephone etiquette, and mail distribution; Microsoft office skills with Word, Excel, and PowerPoint; Technologically literate in WordPerfect, CSG, Einstein, Workday, MySource, InfoQuest, and Retail360; social medial management
Timeline
Sales Consultant/Subject Matter Expert
Xfinity Mobile
02.2017 - Current
Project Manager of Fiber Installation
Birch Communications Inc.
09.2007 - 02.2017
High School Diploma -
Wagener Salley High School
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