Samuri Silva
Montgomery,AL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.
Maintains focus and positive attitude in stressful situations and high-volume environments. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
4
4
years of professional experience
Work History
Waitress
Sol Restaurante Taqueria
11.2022 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Cashier
Goat Haus Biergarten
07.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Responded promptly to requests for assistance, spills and customer inquiries.
Sales Associate
Old Navy, Gap
06.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Waitress, Hostess
San Marcos
09.2019 - 05.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials, and took drink orders.
Education
High School Diploma -
Robert E Lee High School
Montgomery, AL05.2019
Skills
- Cash Handling
- Supply Restocking
- Menu Memorization
- Team Collaboration
- Service Prioritization
- Safety and Sanitation
- Daily Specials Memorization
- Complaint Resolution
- Billing and Payment Processing
- Cash Register Operation
- Product and Service Sales
- Product Promotion
Languages
Spanish
Native or Bilingual
Timeline
Waitress
Sol Restaurante Taqueria
11.2022 - Current
Cashier
Goat Haus Biergarten
07.2022 - 10.2022
Sales Associate
Old Navy, Gap
06.2021 - 08.2021
Waitress, Hostess
San Marcos
09.2019 - 05.2021
High School Diploma -
Robert E Lee High School
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