Sa'Mya Merkison

Michelin Star Restaurant

• Courteously answer phone calls, welcome and seat guests, and present menus
• Receive, record, and relay messages accurately and promptly.
• Process online orders; answer menu questions; record transactions in point-of-sale system.
• Manage a 2-seating per night reservations system, with 100 diners per seating
• Perform additional duties as requested by Supervisors.
• Answered and directed phone calls as needed
• Utilize excellent interpersonal and customer service skill
• Welcoming guests, answering questions, and liaising with supporting staff form part of their duties
• Handle objects up to 10 pounds without assistance
• Developed and maintained courteous and effective working relationships.
• Proved successful working within tight deadlines and a fast-paced environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Memorized over 50 menu items and created custom drinks for 70 to 200 customers a shift
• Utilized 2 POS systems to process up to 100 orders per shift, while ensuring $0 cash discrepancy
• Happily, fulfilled customer orders including hot and cold drinks, seasonal offerings, and over 30 food items
• Provided friendly customer service all while remaining calm during periods of high volume
• Meticulously managed the cashflow operations totaling $2,000-$10,000 per shift
• Passionate about learning and committed to continual improvement.
• Paid attention to detail while completing assignments.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.

Please note that Cake Drip went out of business

• Warmly greet guest and escorted guest to their assigned tables seating 300-500 people per shift
• Adhere to company policies and procedures; ensure clean and professional appearance; maintain confidentiality and protect company assets
• Swiftly and gently addressed any customer complaints or concerns, escalating it to management when necessary
• Coordinated 50-100 reservations per shift through phone, email, and Yelp
• Operated POS terminals to input customer orders, swiped credit cards and entered cash amounts received in a 120+ seat restaurant
• Communicate clearly and professionally; answer telephones with proper etiquette.

• Operated drive through services including taking orders, handling payments, and food delivery in a prompt but friendly manner
• Mastered POS system to handle payments ranging from $3,000-$5,0000 per shift
• Provided exceptional customer service that resulted in being awarded employee of the month three times
• Handled currency and credit transactions quickly and accurately