Samyrah Barkley
Jacksonville,FL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Solera
Jacksonville
06.2023 - Current
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
Food Service Worker
Chartwells Schools Dining Services
Jacksonville, FL
08.2022 - 06.2024
- Received food orders from individuals and explained offerings.
- Monitored temperatures of prepared food and cold-storage areas.
- Packaged and bagged cooked food and prepared items.
- Monitored inventory to keep adequate stock of food items and supplies.
- Maintained order and cleanliness of work areas to conform with health codes.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients.
- Made meals in accordance with company standards and requirements.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Customer Service Representative
GCS
Jacksonville
02.2020 - 05.2021
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
High School Diploma -
Engelwood High School
Jacksonville, FL05-2018
Skills
- Account updating
- Scheduling
- Complaint resolution
- Customer relations
- Lead generation
- Call center experience
- Positive and professional
- Time management
- Executive management support
- Customer satisfaction measurement
- Customer service
- Verbal and written communication
- Store maintenance
Timeline
Customer Service Representative
Solera
06.2023 - Current
Food Service Worker
Chartwells Schools Dining Services
08.2022 - 06.2024
Customer Service Representative
GCS
02.2020 - 05.2021
High School Diploma -
Engelwood High School