SANA AHMED
Patchogue,NY
Summary
Highly motivated and results-driven professional with a strong background in retail operations seeking a challenging position to leverage my skills, experience and passion for delivering exceptional customer service
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Associate
KOHL'S
East Setauket, NY
12.2022 - 10.2023
- Motivate and lead a team of (15) employees providing training and coaching to optimize performance and achieve sales targets
- Maintain inventory control, conduct regular stock assessments and implement replenishment strategies to ensure product availability and minimize stockouts
- Cultivate strong relationships with customers, addressing inquiries, resolving issues and ensuring a positive shopping experience
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Assistant Store Manager
RITE AID
Patchogue, NY
10.2021 - 11.2022
- Collaborated with store manager to develop and executive effective sales strategies resulting in a 10% increase in overall sales revenue
- Trained and mentored new hires, fostered a positive work environment, and ensured adherence to company policies and procedures
- Conducted performance evaluations, provided constructive feedback and implemented training programs to enhance employee productivity and job satisfaction
- Assumed responsibility of store operations in the absence of store manager, ensuring smooth and uninterrupted business operations
Sales Associate
BATH AND BODY WORKS
Lake Grove, NY
01.2021 - 08.2021
- Greeted and assisted customers and addressed inquiries
- Demonstrated product knowledge to offer recommendations to meet customers' needs
- Achieved and consistently exceeded monthly sales targets by employing persuasive sales techniques
- Maintained an organized and visually appealing store environment through effective merchandising and product replenishment
- Ensured accurate cash handling procedures and efficient store operations through team collaboration
- Participated in training sessions and product knowledge updates to stay informed on new arrivals and promotions
Education
Associate of Applied Science - Business Administration
SUFFOLK COUNTY COMMUNITY COLLEGE
Selden, NY05.2025
Skills
- Oral and written knowledge of languages
- Proficient in MS Word
- Proficient in Excel
- Proficient in PowerPoint
- Proficient in Google Suite applications
- Knowledge of PC OS
- Knowledge of MAC OS
- Knowledge of Point-of-Sale (POS) Systems
- Knowledge of retail software
- Skilled in social media platforms (Facebook)
- Skilled in social media platforms (Twitter)
- Skilled in social media platforms (Instagram)
- Skilled in social media platforms (YouTube)
Certification
Data Analytics Certificate, Google Career Certificates, 2023
Timeline
Store Associate
KOHL'S
12.2022 - 10.2023
Assistant Store Manager
RITE AID
10.2021 - 11.2022
Sales Associate
BATH AND BODY WORKS
01.2021 - 08.2021
Associate of Applied Science - Business Administration
SUFFOLK COUNTY COMMUNITY COLLEGE