Sana Elbashear
Houston,TX
Summary
Excelled in customer service and problem-solving, leading to significant improvements in user experience. Skilled in Microsoft Excel and active listening, adept at managing sensitive data and optimizing team performance. Achieved notable efficiency in high-pressure environments.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Walmart
08.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Retail Sales Associate Cashier
Sellers Bros
01.2021 - 07.2022
- Helped customers complete purchases and locate items.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Assisted customers by answering questions and fulfilling requests.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
Administrator of Vaccination Campaign
Ministry of Health, Sudan
03.2007 - 08.2013
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Entered and maintained departmental records in company database.
Education
Bachelor Degree Of Science - Public Health And Environmental Health
Uper Nile University
Khartoum, Sudan12.2006
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Microsoft Excel
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Customer Service Representative
Walmart
08.2022 - Current
Retail Sales Associate Cashier
Sellers Bros
01.2021 - 07.2022
Administrator of Vaccination Campaign
Ministry of Health, Sudan
03.2007 - 08.2013
Bachelor Degree Of Science - Public Health And Environmental Health
Uper Nile University
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