Sana Javed
Lahore,Punjab
Summary
Driven professional with a proven track record at Mathematics Civics & Sciences Charter School, adept in relationship building and computer skills. Excelled in creating positive learning environments and resolving customer complaints with a calm demeanor, enhancing client trust and academic success. Demonstrated exceptional multitasking abilities, contributing to efficient classroom and call center operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Teaching Assistant
Mathematics Civics & Sciences Charter School
01.2021 - Current
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Call Center Representative
Processor, Agent
02.2022 - 03.2024
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
Education
Master of Science - Mathematics
Gc Univeristy Faislbad
Faisalbad,punjab09.2021
Skills
- Positive Attitude
- Computer Skills
- Relationship Building
- Calm and Patient Demeanor
Accomplishments
- Observed students and documented social, emotional, motor skill, and intellectual developments.
- Coordinated with lead teacher to create age-appropriate lesson plans for students with special needs.
Certification
- Educational Technology Specialist Certificate – International Society for Technology in Education.
Languages
English
Full Professional
Timeline
Call Center Representative
Processor, Agent
02.2022 - 03.2024
Teaching Assistant
Mathematics Civics & Sciences Charter School
01.2021 - Current
Master of Science - Mathematics
Gc Univeristy Faislbad
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