Assanatu Mansaray
Columbus
Summary
Service-oriented professional with over 6 years in hospitality operations, event coordination, and customer relations. Experienced in fast-paced environments, delivering effective communication, scheduling, and client support. Proven ability to solve problems and multitask while collaborating with teams to enhance operational efficiency and create positive customer experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Entry Level Account Manager
Condurre Partner Corp.
Gahanna
05.2026 - Current
- Executed outreach and follow-ups while managing accounts to enhance client growth and retention.
- Developed and nurtured client relationships to effectively promote company services and solutions.
- Supported company sales and performance goals through clear communication and dedicated service.
- Educated clients on products, processes, and account options to improve customer experience.
- Resolve client concerns professionally while maintaining strong business relationships.
Event Concierge
Hyatt Regency Columbus
Columbus
09.2024 - 04.2026
- Managed urgent set-up change requests and banquet services to ensure seamless event execution
- Provide personalized assistance to event attendees and organizers, acting as a central point of contact to ensure a smooth and enjoyable experience.
- Provided event information to attendees to enhance their experience
- Greeted guests at events to create welcoming atmosphere
- Assisted managers in daily operations and coordinated with event staff
Intern- Event Service
Hyatt Regency Columbus
Columbus
08.2024 - 12.2024
- Coordinated event logistics to enhance guest experience and ensure satisfaction.
- Supported daily operations by assisting managers with various tasks.
- Shadowed departments to learn operational workflows and address specific departmental needs.
Cake Decorator
Giant Eagle Company
Powell
05.2022 - 09.2024
- Crafted custom cakes for special occasions, aligning designs with clients' specifications and preferences.
- Engaged with clients to gather requirements and offer tailored recommendations for their events.
- Baked and assembled a variety of desserts and pastries, ensuring fulfillment of client requests with attention to detail.
Intern
Ohio Hotel & Lodging Association
Columbus
08.2023 - 11.2023
- Developed and managed volunteer training schedules for the OHLA Conference, improving volunteer preparedness.
- Improved exhibitor satisfaction during the event through effective communication and support.
- Coordinated logistics and marketing preparations for the OHLA Conference, ensuring smooth event execution.
Team Member
Panera Bread Café
Worthington
09.2021 - 01.2022
- Welcomed customers and took orders to create a welcoming dining atmosphere.
- Processed customer payments and transactions accurately to maintain operational efficiency.
- Prepared fresh ingredients and baked goods according to established recipes.
- Assisted customers with orders and provided exceptional service in a fast-paced environment.
- Maintained cleanliness and organization of the dining area and kitchen workspace.
Cashier & Sales Associate
Gabe’s Department Store
Dublin
08.2020 - 09.2021
- Guided customers in purchase decisions and retrieved merchandise to enhance shopping experience.
- Processed customer payments and issued receipts accurately to ensure smooth transactions.
Education
Bachelor of Science - Hospitality Administration And Management
The Ohio State University
Columbus, OH05-2025
Associate of Applied Science - Hospitality Management, Hotel, Tourism & Event Management Major
Columbus State Community College
Columbus, OH12-2023
Skills
- Customer onboarding
- Lead generation
- Sales strategy
- Client management
- CRM software proficiency
- Performance analysis
- Project management
- Time management
- Effective communication
Distinction
TRI Alpha Honor Society for First-Generation College Student Member, Sponsored by George Washington Carver Food Research Institute
Websites
Certification
- driver's license
Timeline
Entry Level Account Manager
Condurre Partner Corp.
05.2026 - Current
Event Concierge
Hyatt Regency Columbus
09.2024 - 04.2026
Intern- Event Service
Hyatt Regency Columbus
08.2024 - 12.2024
Intern
Ohio Hotel & Lodging Association
08.2023 - 11.2023
Cake Decorator
Giant Eagle Company
05.2022 - 09.2024
Team Member
Panera Bread Café
09.2021 - 01.2022
Cashier & Sales Associate
Gabe’s Department Store
08.2020 - 09.2021
Bachelor of Science - Hospitality Administration And Management
The Ohio State University
Associate of Applied Science - Hospitality Management, Hotel, Tourism & Event Management Major
Columbus State Community College