Sana Shalabi
San Antonio,Texas
Overview
3
3
years of professional experience
Work History
Store Associate
in N Out Burger
10.2024 - Current
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Barista
Starbucks
07.2022 - 05.2023
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Provided excellent customer service by responding to inquiries quickly and professionally
- Restocked product displays based on demand and projected sales
- Prepared and served hot or cold beverages
- Operated cash registers to process customer payments
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Host/Server
Kumori Sushi & Teppanyaki
09.2021 - 05.2022
- Distributed menus to guests, led to tables and gave initial information about service staff or specials
- Accommodated guests with children and special needs to promote comfortable dining experience
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns
- Answered phones promptly to record and confirm reservations
- Answered customer questions about hours, seating, and menu information.
Education
Associate of Science - Kinesiology
Northwest Vista College
San Antonio, TX05-2025
Skills
- Customer service
- Time management
- Team Leadership
- Positive and Professional Performance
- Active Listener
- Communication skills
- Bilingual
- Cash handling accuracy
- Organization
Languages
Arabic
Native or Bilingual
Timeline
Store Associate
in N Out Burger
10.2024 - Current
Barista
Starbucks
07.2022 - 05.2023
Host/Server
Kumori Sushi & Teppanyaki
09.2021 - 05.2022
Associate of Science - Kinesiology
Northwest Vista College
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