Sanaa' Lynn
Media & Marketing
Cincinnati,OH
Summary
Motivated individual with a deep passion for marketing and brand development. Seeking to offer strategic thinking and creativity to professional businesses.
—experience in media marketing.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
RDI
Cincinnati, Ohio
08.2024 - Current
- Addressed customer complaints and inquiries promptly, courteously, and efficiently
- Exhibited outstanding verbal and written communication skills to effectively assist customers via outbound calls, email, and chat support
- Assigned packages to carriers according to designated routes and location, managed scheduled routes
- Analyzed customer payment patterns, detailed invoices and rates,
communicated product changes, and processed invoice adjustments to ensure accuracy and satisfaction - Effectively retained customers who intended to cancel services by employing targeted retention strategies and and tailored offers thereby, boosting customer satisfaction and reducing churn
- Engaged in meetings with executives and C-suite personnel to discuss business improvements, analyze consumer trends, and provide insights for strategic decision-making
- Provided technical assistance and resolved software-related issues encountered by customers
Sales Associate
Dicks Sporting Goods
Cincinnati, OH
06.2020 - 08.2024
- Developed and maintained knowledge of current sales and promotions, policies regarding payment, exchanges, and security practices
- Assisted customers in selecting items based on their needs and preferences, providing information on product features and benefits
- Monitored inventory levels and alerted supervisors when additional items were needed
- Effectively engaged with over customers 20 customers per day to build rapport and foster loyalty
Temp Social Media Brand Strategist/Customer Service Representative
Luxe Blvd LLC Social Media
Atlanta, GA
05.2023 - 09.2023
- Monitored online presence of company's users and strengthened customer relationships
- Designed and implemented social media strategies to align with business goals
- Created impactful plans to increase company brand awareness and engagement
- Resolved complaints to satisfy customers and encourage future interactions
Social Media/Marketing Coordinator Intern
Tiffin Seneca Economic Partnership
Tiffin, OH
08.2022 - 12.2022
- Improved social media reach by creating social pages and debuting new marketing strategies targeting niche audience
- Reviewed analytics to identify opportunities for improvement and maximize results
- Collaborated with team members, external business executives, and cross-functional teams to ensure consistent branding on all social media platforms
- Strategized and developed video content for client's website and social media publications
- Managed paid social media advertising campaigns on 3 different platforms to reach and engage target audiences
Social Media Coordinator
Heidelberg Kil
Tiffin, OH
08.2021 - 08.2022
- Provided over 1,000 fellow students and unlimited Heidelberg Twitter supporters with up-to-date information covering upcoming events and vital news
- Took photos for illustrations and live events to enhance publicized content
- Presented weekly ideas for lead writers
- Made social platforms more personable rather than just business platforms Created campaigns for upcoming events and announcement posts
- Created social media content with consistent content and tone
Education
Bachelor of Arts - Integrated Media/Marketing
Heidelberg University
310 E Market St 2019.08 - 2023.05
Skills
Microsoft Word, Excel, and PowerPoint
Timeline
Customer Service Representative
RDI
08.2024 - Current
Temp Social Media Brand Strategist/Customer Service Representative
Luxe Blvd LLC Social Media
05.2023 - 09.2023
Social Media/Marketing Coordinator Intern
Tiffin Seneca Economic Partnership
08.2022 - 12.2022
Social Media Coordinator
Heidelberg Kil
08.2021 - 08.2022
Sales Associate
Dicks Sporting Goods
06.2020 - 08.2024
Bachelor of Arts - Integrated Media/Marketing
Heidelberg University
2019.08 - 2023.05
Accomplishments
- Varsity Cheerleader
- Black Student Union member
Academic Experience
- Building the brand presence and awareness of Sharp Styles Beauty Salon by creating presence on all media platforms and creating campaigns for foot traffic (2024).
- Collaboration for rebranding with Prosperity Promotions, utilizing numerous tools, and presenting growth strategies for a wider audience (2023).
- Partnered with Tiffin City School District to provide data-driven campaigns and enhanced appeal for target audiences (2023).
- Produced commercials, trailers, and, documentaries for class and Heidelberg's on-campus eatery Berg Bistro (2021- 2023).
- Designed logos and a series of advertising campaigns in a range of design styles (2020-2023).
- Created a strategic 28-page public relations plan with 8 other classmates with a matching visual for one of our on-campus learning centers to increase awareness of their location and services offered. Providing them with objectives and strategies to reach these goals including steps to grow their social media presence (2022).
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