Sanaa Thompson
MD,
Summary
Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Courtyard by Marriott
Port Saint Lucie
12.2023 - 07.2025
- Welcomed guests with a friendly demeanor and provided check-in assistance.
- Managed reservation systems and updated guest information accurately.
- Coordinated room assignments and handled special requests efficiently.
- Processed payments and maintained accurate billing records for guests.
- Collaborated with housekeeping to ensure room readiness for incoming guests.
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Updated computer systems with guest information accurately while maintaining confidentiality of data.
Customer Service Representative
Teleperformance USA
Port Saint Lucie
01.2022 - 12.2023
- Provided excellent customer support through phone and chat channels.
- Resolved customer inquiries promptly using company software tools.
- Maintained knowledge of company policies and procedures for effective service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
High School Diploma -
Penn Foster High School
Scranton, PA11-2023
Skills
- Payment processing
- Conflict resolution
- Effective communication
- Time management
- Problem solving
- Data entry
- Attention to detail
- Computer skills
- Verbal and written communication
- Basic accounting
- Cash handling experience
Timeline
Guest Service Representative
Courtyard by Marriott
12.2023 - 07.2025
Customer Service Representative
Teleperformance USA
01.2022 - 12.2023
High School Diploma -
Penn Foster High School
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