Sanai Creese
Brooklyn,NY
Summary
Detail-oriented and highly organized administrative professional with hands-on experience in healthcare and office environments. Proven ability to manage high-volume phone calls, coordinate schedules, maintain accurate records, and support multidisciplinary medical teams. Recognized for professionalism, confidentiality, and clear communication in fast-paced clinical settings. Familiar with medical terminology and hospital workflows.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Security / Front Desk Support
New York, NY
03.2024 - 08.2025
- Served as the first point of contact for staff, patients, and visitors, ensuring a professional, courteous, and calm environment.
- Provided clerical support including logging information, monitoring activity, and responding to emergency and non-emergency inquiries promptly.
- Maintained confidentiality and professionalism when handling sensitive information and situations.
- Assisted with administrative coordination during high-traffic periods, demonstrating strong multitasking and organizational skills.
Administrative / Clerical Assistant
Healthcare / Office Environment
New York, NY
12.2023 - 09.2024
- Answered and screened high-volume incoming telephone calls, directing calls appropriately and responding to routine and urgent inquiries with professionalism and discretion.
- Prepared, reviewed, and formatted correspondence, reports, and internal documents for clinical and administrative staff.
- Coordinated physician and staff schedules, ensuring appointments, meetings, and deadlines were communicated clearly and aligned with departmental priorities.
- Maintained departmental logs, patient-related records, and administrative files through both manual and electronic systems, ensuring accuracy and compliance with established record-keeping procedures.
- Entered data into computerized databases, verified entries for accuracy, and compiled information into organized reports as required.
- Recorded, prepared, and distributed meeting minutes with a strong emphasis on accuracy, clarity, and completeness.
- Opened, reviewed, sorted, dated, stamped, and distributed incoming mail in a timely and organized manner.
- Maintained a clean, orderly, and professional workstation in accordance with healthcare environment standards.
- Supported staff workflow by anticipating needs, coordinating tasks, and facilitating smooth daily operations.
Education
High School Diploma -
City Technology College
New York, NYSkills
- Medical Office Administration
- Medical Terminology
- Multi-Line Phone Systems
- Appointment & Calendar Coordination
- Patient & Provider Communication
- Electronic Medical Records
- Data Entry & Record Management
- Meeting Minutes & Documentation
- Confidentiality
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Professional Correspondence
- Time Management
- Prioritization
Additional Qualifications
- Prior experience in medical and office environments
- Strong understanding of departmental operations and scheduling
- Able to coordinate work independently and collaboratively
Timeline
Security / Front Desk Support
03.2024 - 08.2025
Administrative / Clerical Assistant
Healthcare / Office Environment
12.2023 - 09.2024
High School Diploma -
City Technology College