Sanaiya Hill
San Marcos
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Receptionist
Alfi Oral Surgery
11.2022 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
Front Desk Coordinator
Dermatology Surgery Associates (DermSurgery)
01.2023 - 09.2023
- Implemented a systematic follow-up routine with clients to ensure long-term customer loyalty and retention, ultimately resulting in increased referrals and revenue growth.
- Built strong relationships with existing customers, resulting in repeat business and increased sales figures.
- Maintained up-to-date knowledge about all products within the portfolio allowing for skillful recommendations based on customer needs resulting in increased customer satisfaction.
Call Center/Temp Position
Serenity Healthcare Services
03.2022 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
Education
Bachelor’s Degree - Biology
Texas State University
San Marcos, TXDiploma -
Dobie High School
Houston, TX2022
Skills
- Resolving Problems
- Multitasking
- Attention To Detail
- Clear Communication
- HIPAA Compliance
- Basic accounting
- Customer Service
- Insurance Coverage Verification
Timeline
Front Desk Coordinator
Dermatology Surgery Associates (DermSurgery)
01.2023 - 09.2023
Receptionist
Alfi Oral Surgery
11.2022 - 12.2023
Call Center/Temp Position
Serenity Healthcare Services
03.2022 - 11.2022
Bachelor’s Degree - Biology
Texas State University
Diploma -
Dobie High School
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