Summary
Overview
Work History
Education
Skills
Timeline
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Sanaiya Hill

San Marcos

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Receptionist

Alfi Oral Surgery
11.2022 - 12.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed multiple tasks and met time-sensitive deadlines.

Front Desk Coordinator

Dermatology Surgery Associates (DermSurgery)
01.2023 - 09.2023
  • Implemented a systematic follow-up routine with clients to ensure long-term customer loyalty and retention, ultimately resulting in increased referrals and revenue growth.
  • Built strong relationships with existing customers, resulting in repeat business and increased sales figures.
  • Maintained up-to-date knowledge about all products within the portfolio allowing for skillful recommendations based on customer needs resulting in increased customer satisfaction.

Call Center/Temp Position

Serenity Healthcare Services
03.2022 - 11.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.

Education

Bachelor’s Degree - Biology

Texas State University
San Marcos, TX

Diploma -

Dobie High School
Houston, TX
2022

Skills

  • Resolving Problems
  • Multitasking
  • Attention To Detail
  • Clear Communication
  • HIPAA Compliance
  • Basic accounting
  • Customer Service
  • Insurance Coverage Verification

Timeline

Front Desk Coordinator

Dermatology Surgery Associates (DermSurgery)
01.2023 - 09.2023

Receptionist

Alfi Oral Surgery
11.2022 - 12.2023

Call Center/Temp Position

Serenity Healthcare Services
03.2022 - 11.2022

Bachelor’s Degree - Biology

Texas State University

Diploma -

Dobie High School

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Sanaiya Hill