Valerie Guerrero
Houston,TX
Summary
I put in maximum effort into everything I do. I have always been complimented on my customer service by every manager I’ve worked with. I’m very compassionate and understanding and those two skills are important in any job you have.
Overview
3
3
years of professional experience
Work History
Receptionist
Dynamic Rehab Clinic
05.2025 - Current
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Maintained a safe and clean therapy environment by adhering to infection control protocols and equipment maintenance standards.
- Assisted with the administration of therapeutic interventions, contributing to improved patient wellbeing.
- Fostered a positive and supportive atmosphere, encouraging patients to ask questions and express concerns about their rehabilitation process.
- Ensured continuity of care by maintaining clear communication channels with therapists, physicians, and other healthcare providers.
Receptionist and Billing
Entrust Immediate Care
11.2024 - 04.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Ensured accurate billing and payment processing, reducing errors and guest disputes.
- Enhanced client satisfaction by resolving billing disputes promptly and effectively.
- Collaborated with billing department to resolve discrepancies, improving revenue cycle outcomes.
Patient Care Coordinator
Meridian Hospital
05.2024 - 11.2024
- Scheduled appointments for patients and coordinated follow-up visits as needed. M
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Monitored patient progress and updated care plans accordingly.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Counselled patients on potential financial liabilities and payment requirements.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Completed insurance verifications and claim forms for patient intake and processing.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Online Personal Shopper
Walmart
09.2022 - 06.2024
- Greeted customers and answered product or service questions.
- Greeted customers and provided excellent customer service.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Analyzed consumer feedback data to understand customer needs better.
- Suggested comparable products to replace out-of-stock items.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Processed refunds, returns and exchanges efficiently.
Office Manager
Supreme Mold Testing
06.2023 - 12.2023
- Interpreted and communicated work procedures and company policies to staff.
- Answered all phone calls from clients with questions
- Communicated between clients and employees on the field
- Scheduled clients
- Scheduled employees
- Managed office inventory and placed new supply orders.
- Maintained filing system for records, correspondence and other documents.
- Managed office budget to handle inventory, postage and vendor services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Used judgment and initiative in handling confidential matters and requests.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Education
High School Diploma -
Bellaire High School
Houston, TX06-2024
Skills
- Customer service
- Problem solving
- Data entry
- Reliability
- Patient outreach and Follow-up
- Effective communication
- Scheduling
- Active listening
- Resolving problems
- Attention to detail
- Customer relationship management
Languages
Spanish
Native/ Bilingual
Timeline
Receptionist
Dynamic Rehab Clinic
05.2025 - Current
Receptionist and Billing
Entrust Immediate Care
11.2024 - 04.2025
Patient Care Coordinator
Meridian Hospital
05.2024 - 11.2024
Office Manager
Supreme Mold Testing
06.2023 - 12.2023
Online Personal Shopper
Walmart
09.2022 - 06.2024
High School Diploma -
Bellaire High School
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