Sandesh Wani

• Audited and corrected billing and posting documents for accuracy on Jira platform.
• Reviewed and reconciled employees' accounts to manage accuracy of payments.
• Collaborated with consumers to resolve disputes.
• Generated and submitted invoices based upon established accounts receivable schedules and terms.
• Handled account payments and provided information regarding outstanding balances.
• Provided excellent customer service, developing and maintaining client relationships.
• Utilized various software programs to process customer payments.
• Generated accounts payable reports for management review to aid in financial and business decision making.
• Prepared and submitted monthly billing reports to management for financial overview.
• Hands On experience in SAP, Creating orders, Delivery / PGI. (SAP SD Modules T-codes) Created Invoices / print. Display / download in excel.

• Increased efficiency and team productivity by promoting operational best practices.
• Cross-trained and backed up other customer service managers.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Tracked customer service cases and updated service software with customer information.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.
• Sought ways to improve processes and services provided.
• Delivered prompt service to prioritize customer needs.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Processed customer service orders promptly to increase customer satisfaction.
• Educated customers about billing, payment processing and support policies and procedures.
• Cross-trained and provided backup support for organizational leadership.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Investigated and resolved customer inquiries and complaints quickly.
• Updated account information to maintain customer records.

Essential Duties & Responsibilities:

• Process venders' payments through multiple channels
• Communicate with venders and clients via emails or phone
• Coding and ensuring accuracy of invoices
• Processes all incoming checks in our accounting system.
• Using multiple latest software like, Sage, Foundations, Quickbooks and MS office suit, Jira
• Communicate with customers / venders' to collect payment for services
• Maintain customers / venders' files and records by verifying and accounting for information and by responding to requests for assistance from them.
• Responsible for monthly audit.
• Training freshers for data entries and multiple software related tasks.
• Playing senior roll and perform other duties as assigned by management.