Open To Work
Sandi Barber
Work Preference
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Shift Leader
Jerry Blount
Jacksonville, FL
01.2022 - 06.2026
- Led daily team meetings to coordinate shift activities and address challenges.
- Managed inventory levels, ensuring timely restocking and accurate tracking of supplies.
- Trained new staff on operational procedures and customer service standards.
- Assisted in scheduling shifts to optimize workforce coverage during peak hours.
- Monitored work performance to maintain high-quality service and operational efficiency.
- Resolved customer complaints promptly to enhance overall satisfaction and loyalty.
- Collaborated with management to identify areas for process improvement and training needs.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Upheld company standards and compliance requirements for operations.
Assistant Manager
Burger King
East Palatka, Florida
01.2017 - 07.2021
- Supervised daily operations and ensured compliance with company policies.
- Trained and mentored new team members on customer service standards.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Assisted in implementing promotional campaigns to enhance customer engagement.
- Resolved customer complaints promptly, ensuring a positive dining experience.
- Monitored food safety practices and maintained cleanliness standards in the kitchen.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
Education
MBA - Psychology
Fort Hays State University
Hays, KS 01.2015 - 07.2019
Skills
- Team leadership
- Shift scheduling
- Inventory management
- Customer service
- Quality control
- Conflict resolution
- Promotional strategies
- Employee performance
- Effective communication
- Problem solving
- Time management
- Safety processes and procedures
- Sales expertise
- Creative problem solving
- Client service
- Customer service focus
- Quality control assurance
- OSHA regulations compliance
Timeline
Shift Leader
Jerry Blount
01.2022 - 06.2026
Assistant Manager
Burger King
01.2017 - 07.2021
MBA - Psychology
Fort Hays State University
01.2015 - 07.2019