Sandi Fenn
RCM Credentialing and Clinical Applications Manager
Rochester Hills,MI
Summary
Results-driven professional with a strong background in application management. Proven ability to streamline processes and improve system efficiency. Recognized for collaborative teamwork and adaptability in dynamic environments. Known for reliability, strategic thinking, expertise in system integration, and project management.
Overview
31
31
years of professional experience
Work History
RCM Credentialing and Clinical Application Manager
Michigan Head and Spine Institute
09.2024 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Established best practices for application maintenance and support activities, minimizing downtime risks during critical periods.
- Implemented performance metrics to track departmental success, driving continuous improvement efforts in clinical application management processes.
- Spearheaded process improvement initiatives focused on reducing redundancies in EMR systems workflow, resulting in increased productivity among clinical staff members.
- Developed, maintained, and archived project documentation.
- Facilitated successful software upgrades by coordinating testing, training, and rollout procedures for clinical staff.
Clinical Application Specialist
Michigan Head And Spine Institute (MHSI)
12.2021 - 09.2024
- Optimized system performance by conducting regular maintenance checks and software updates on all clinical applications.
- Assisted in implementing new systems/software integrations while minimizing disruptions to daily operations within medical facilities.
- Collaborated closely with technical support teams to address escalated patient and staff concerns, ensuring timely resolutions.
- Facilitated successful software upgrades with thorough planning, testing, and end-user training sessions.
- Led, facilitated, and attended focus groups and meetings to strategize workflow issues.
- Researched and validated clinical data.
Operations Manager
MHSI Dba Pure Healthy Back
06.2016 - 12.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced patient satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Increased profit by streamlining operations.
Supervisor
MHSI Dba Premier MRI CT And Xray
11.2014 - 06.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Office Manager
MHSI Dba Spinal And Orthopedic Rehabilitation
02.2011 - 11.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Health Center Manager
Planned Parenthood of Mid and South Michigan
06.2008 - 02.2011
Clinic Director
The Rehab Team dba Heartland Rehabilitation Services, Outpatient Physical Therapy Clinic
08.2004 - 04.2008
Athletic Trainer
The Rehab Team
08.1994 - 08.2004
Education
Bachelor of Science - Exercise Science / Athletic Training
Postbaccalaureate - Teaching, Physical Education and Health Education
Skills
- Clinical workflow analysis
- Healthcare IT systems
- Software implementation
- Project management
- Information systems improvements
- System testing
- Medical terminology
- Clinical process knowledge
- Reliability
- Problem-solving
Timeline
RCM Credentialing and Clinical Application Manager - Michigan Head and Spine Institute
09.2024 - 03.2025
Clinical Application Specialist - Michigan Head And Spine Institute (MHSI)
12.2021 - 09.2024
Operations Manager - MHSI Dba Pure Healthy Back
06.2016 - 12.2021
Supervisor - MHSI Dba Premier MRI CT And Xray
11.2014 - 06.2016
Office Manager - MHSI Dba Spinal And Orthopedic Rehabilitation
02.2011 - 11.2014
Health Center Manager - Planned Parenthood of Mid and South Michigan
06.2008 - 02.2011
Clinic Director - The Rehab Team dba Heartland Rehabilitation Services, Outpatient Physical Therapy Clinic
08.2004 - 04.2008
Athletic Trainer - The Rehab Team
08.1994 - 08.2004
Western Michigan University - Bachelor of Science, Exercise Science / Athletic Training
Wayne State University - Postbaccalaureate, Teaching, Physical Education and Health Education
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