Sandie Bendz
Grass Valley,CA
Summary
Adept at fostering customer loyalty and resolving disputes, I leveraged my problem-solving acumen and cash handling accuracy to enhance service quality at JCPenney’s. Skilled in team collaboration and active listening, I consistently contributed to a positive work environment, significantly improving customer satisfaction. Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
Overview
22
22
years of professional experience
Work History
Store Associate
JCPenney’s
10.2007 - 12.2011
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Customer Service Representative
Collections
09.1999 - 07.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Fidelity Property Taxes
09.1996 - 01.2001
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Fresenius Dialysis
12.1993 - 09.1995
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Managed timely and effective replacement of damaged or missing products.
Customer Service Representative
Home Shield Home Warranty
03.1990 - 11.1992
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
CampolindoHigh School
Moraga, CASkills
- Customer Service
- Customer Assistance
- Cash Handling Accuracy
- Attention to Detail Focus
- Problem-solving acumen
- Team Collaboration
- Active listening techniques
- Flexible Schedule Adaptability
- Time management mastery
- Organizational Skills Development
- Basic math skills application
- Patience and empathy demonstration
Timeline
Store Associate
JCPenney’s
10.2007 - 12.2011
Customer Service Representative
Collections
09.1999 - 07.2005
Customer Service Representative
Fidelity Property Taxes
09.1996 - 01.2001
Customer Service Representative
Fresenius Dialysis
12.1993 - 09.1995
Customer Service Representative
Home Shield Home Warranty
03.1990 - 11.1992
CampolindoHigh School