Sandie Flager
Collinsville,IL
Overview
21
21
years of professional experience
Work History
Customer Service Representative
PIA INDUSTRY & AMERICOLD COLD STORAGE
Fairmount, IL
08.2022 - Current
- Answer incoming phone calls/ text messages.
- Handle customer complaints.
- Labeling product orders.
Customer Service Representative
The Marathon Group, Inc.
O'Fallon, IL
07.2021 - 06.2022
- Handle Inbound Customer Support Calls
- Access and Explain Contract Benefits and Coverage
- Process Incoming Electronic Customer Questions
- Process Incoming Client Support Requests
- Place Outbound Concierge Service Calls to Customers
- Misc. Weekly/Monthly Administrative Duties
Customer Service Representative
Tiger Heating, plumbing & Electrical Services
Collinsville, IL
01.2020 - 01.2021
- Received inbound/outbound calls to assist customers with plumbing, ac, furnace and electrical issues.
- Excellent communication skills over the phone.
- Proficient computer skills including Microsoft office applications. Data entry skills.
- Professional and courteous demeanor and ability to collaborate with a team.
Dispatcher/Customer Service Representative
Mr. Appliance
Fairview Heights, IL
06.2019 - 07.2019
- Set up appointments for customer's whose appliances have stopped working such as washer, dryers and ice makers and certain brands of refrigerators.
- Answered incoming calls and made outbound calls out to customers if a prior appointment was canceled, to reschedule.
Sales Associate
Ashley Furniture
Shiloh, OH
03.2019 - 06.2019
- Sold furniture, bedding, and Ashley credit cards to potential buyers.
- Made outbound calls and sent emails about future sales to set up encouraging appointments.
- Store kept neat and had to stay informed learning about all new store products.
Car Salesman
Auffenberg Dealership
Belleville, IL
12.2018 - 04.2019
- Responsibility to show and sell automobiles to customers searching to purchase a vehicle.
- Explained features on new models, answered questions and ran background checks.
- Kept lot clean, made sure cars were in top shape to test drive and ready to sale.
Claims Specialist
Allsup, LLC
Belleville, IL
12.2017 - 11.2018
- Received incoming calls from claimants referred by their long-term disability carrier. Screened cases to determine eligibility for Social Security Disability Insurance.
- Maintained technical knowledge of SSDl requirements, the disability application process, Supplemental Security Income, Workers' Compensation, and medical/vocational issues.
- Accurately documented talk roles of all conversations and activity. Demonstrated tact, diplomacy, and a positive professional attitude when handling problem situations.
- Met or exceeds monthly, quarterly and annual referral goals, Individual and Team. Maintained strict confidentiality of claimant information.
Leasing Agent
Winchester Place Apartments
Fairview Heights, IL
06.2017 - 10.2017
- Completed application process of lease agreement paper work.
- Completed confidential background checks of future residents.
- Provided tours of units and property. Maintained small housekeeping duties in units.
- Strong customer service over phone and in person. Maintained confidentiality of rental information and background results.
Marketing/Sales Associate
Gateway Classic Cars
O'Fallon, IL
10.2014 - 05.2017
- Made outbound calls to individuals selling their vehicles. Sold vehicles for individuals using our marketing services.
- Maintained high customer service on the phone and in person. Handled customer complaints with empathy and understanding.
- Exceeded expectation of 100 outbound calls, to setup two appointments per day.
- Followed up with potential customers. Made appointment changes to accommodate customers.
- Maintained customer confidentiality.
Customer Service Representative
DEFENSE COMISSARY AGENCY
Scott AFB, IL
12.2009 - 02.2014
- Executed daily operations of cash drawer. Maintained accurate count on cash drawer at the beginning and end of shift.
- Team oriented work environment. Maintained stock on grocery shelves.
- Received and prepared online work orders.
Dental Assistant
Carondelet Park Dental Care
12.2007 - 02.2008
- Greeted and seated patients, patient consultation, prepared patients for the procedures, assisted doctor as directed.
- Assisted with amalgam fillings, crown prep and root canal procedures.
- Took X-rays of the mandible and maxilla bone areas.
Operator
Chase Park Plaza
08.2005 - 07.2006
- Managed nine lines of incoming calls
- Operated a busy switchboard.
- Managed and completed various guest requests
- Maintained and updated guest records.
Timeline
Customer Service Representative
PIA INDUSTRY & AMERICOLD COLD STORAGE
08.2022 - Current
Customer Service Representative
The Marathon Group, Inc.
07.2021 - 06.2022
Customer Service Representative
Tiger Heating, plumbing & Electrical Services
01.2020 - 01.2021
Dispatcher/Customer Service Representative
Mr. Appliance
06.2019 - 07.2019
Sales Associate
Ashley Furniture
03.2019 - 06.2019
Car Salesman
Auffenberg Dealership
12.2018 - 04.2019
Claims Specialist
Allsup, LLC
12.2017 - 11.2018
Leasing Agent
Winchester Place Apartments
06.2017 - 10.2017
Marketing/Sales Associate
Gateway Classic Cars
10.2014 - 05.2017
Customer Service Representative
DEFENSE COMISSARY AGENCY
12.2009 - 02.2014
Dental Assistant
Carondelet Park Dental Care
12.2007 - 02.2008
Operator
Chase Park Plaza
08.2005 - 07.2006