SANDIE SPIVEY
WATAUGA,TX
Summary
Highly organized and dependable administrative professional with experience supporting office operations, managing schedules, maintaining records, and delivering exceptional customer service. Skilled in handling confidential information, coordinating multiple priorities, and improving workflow efficiency. Known for professionalism, attention to detail, and strong communication skills in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
HR Assistant
Amazon
Remote
08.2024 - Current
- Provide administrative support to HR and management teams in a fast-paced environment.
- Maintain and update employee records with accuracy and confidentiality.
- Track performance review schedules and follow up with managers to ensure deadlines are met.
- Assist employees with payroll-related inquiries and general workplace questions.
- Support daily office operations to ensure smooth workflow and compliance.
Office Assistant
Andrea Ward CPA
Fort Worth, TX
09.2023 - 05.2024
- Managed front desk operations, greeting visitors and directing calls professionally.
- Scheduled appointments and maintained an organized office calendar.
- Handled high-volume incoming calls and recorded detailed messages.
- Organized and maintained digital and physical filing systems for efficient retrieval.
- Assisted staff with documentation, reports, and administrative tasks.
- Trained new employees on office procedures and software systems.
- Maintained strict confidentiality of financial and client records.
Retirement Plan Administrator
FranFund
Fort Worth, TX
07.2021 - 05.2023
- Managed client documentation and maintained accurate records for retirement plans.
- Prepared compliance reports and annual filings with attention to detail.
- Coordinated communication between clients, trustees, and third-party administrators.
- Generated account activity reports for internal review.
- Improved document tracking processes to increase efficiency.
Customer Service Representative
Allstate Corp
Bedford, TX
09.2012 - 07.2021
- Provided high-quality customer service and resolved issues promptly.
- Managed inbound calls and documented account updates accurately.
- Built strong customer relationships through clear communication and follow-up.
- Identified opportunities to provide additional services based on client needs.
Education
Bachelor of Science -
Bachelor of Science in Human Resource Management -
DeVry University
08-2026
Skills
- Office administration
- Employee relations
- Maintaining files
- Human resources administration
Certification
Medical Billing and Coding August 2022
Timeline
HR Assistant
Amazon
08.2024 - Current
Office Assistant
Andrea Ward CPA
09.2023 - 05.2024
Retirement Plan Administrator
FranFund
07.2021 - 05.2023
Customer Service Representative
Allstate Corp
09.2012 - 07.2021
Bachelor of Science -
Bachelor of Science in Human Resource Management -
DeVry University