Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sandip Sen

Bluffton,SC

Summary

Highly personable and dedicated server with six+ years of experience in the hospitality industry. Known for providing exceptional customer service and creating a welcoming dinning experience for guests.Proficient in accurately taking and delivering orders while ensuring prompt and efficient service.Collaborative team player with excellent communication skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server

Palmetto Bluff(May River Grill)
South Carolina
01.2023 - Current
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.

• Collaborate with kitchen staff and management to ensure efficirestaurant operations.

Restaurant Manager

Exotic Dinning Ventures
Mumbai, India
11.2021 - 12.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Cordially and responsible for taking care of all private events with well organized.
  • Taking care of the restaurant and assigning management for preparing the monthly forecast and revenue report for the management.

Assistant Restaurant Manager

Tap Resto Barr
Mumbai, India
03.2019 - 10.2021

• Reports to restaurant manager and general manager.

• Create a positive team atmosphere among team members.

• Handle guest complaints in Restaurant.

• Arrange for maintenance and repair of equipment and other service.

F&B Associate

Marriott International
Bengaluru, India
01.2016 - 05.2018
  • Collaborated with team members to ensure smooth operations during peak service hours.
  • Facilitated seamless communication between kitchen staff and front-of-house team members for optimal service delivery.
  • Consistently met or exceeded performance goals set forth by management regarding sales targets, labor costs, and other key metrics.
  • Maintained professional appearance at all times according to company dress code requirements.
  • Maintaining food and dry store of restaurant.
  • To ensure that to all the equipment is safe and in working conditions.
  • To deal with client concerns and complaints fairly and immediately.

F&B Associate

Hilton Garden Inn Hotel
Kerala, India
11.2013 - 11.2014
  • Displayed strong organizational skills when preparing mise en place for large parties or special events within the establishment.
  • Addressed customer concerns promptly, resulting in improved guest experiences and repeat business.
  • Maintained professional appearance at all times according to company dress code requirements.
  • Supported revenue growth by upselling menu items and suggesting daily specials to guests.
  • Enhanced guest satisfaction by providing exceptional service and maintaining a clean dining environment.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Education

Bachelor Of Hospitality Management - Food And Nutrition

Nips School Of Hotel Management
Kolkata, India
03.2014

Higher Secondary - Science Education

Madhyamgram High School
Kolkata, India
03.2011

Secondary -

Madhyamgram High School
Kolkata, India
03.2009

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Teamwork
  • Attention to details
  • Time Management

Certification

The spirit to serve

Got the award and certified for exemplary commitment to quality service and customer satisfaction from Marriott international

Executive Development program (01/2018)

Successfully completed executive development program from Marriott international.

Guest voice service excellence award

Got award and certified several times for guest voice from Marriott international.

Trip advisor champ (09/2017)

Being recognized as Trip advisor champ from Marriott international.

Appreciation certificate

Got awards and certified many times for having most guest recognitions from Hilton garden inn.

Languages

English
Full Professional
Hindi
Native or Bilingual
Bengali
Native or Bilingual

Timeline

Server

Palmetto Bluff(May River Grill)
01.2023 - Current

Restaurant Manager

Exotic Dinning Ventures
11.2021 - 12.2022

Assistant Restaurant Manager

Tap Resto Barr
03.2019 - 10.2021

F&B Associate

Marriott International
01.2016 - 05.2018

F&B Associate

Hilton Garden Inn Hotel
11.2013 - 11.2014

Bachelor Of Hospitality Management - Food And Nutrition

Nips School Of Hotel Management

Higher Secondary - Science Education

Madhyamgram High School

Secondary -

Madhyamgram High School
Sandip Sen