Sandra Alvarez
Belvidere,IL
Summary
Versatile HR and administrative professional with 25+ years of customer service excellence and hands‑on experience in recruiting, onboarding, payroll support, and compliance. Adept at managing background checks, maintaining organized HR records, and communicating effectively with candidates and internal teams. Recognized for professionalism, process improvement, and the ability to thrive in fast‑paced, people‑focused environments.
Overview
12
12
years of professional experience
Work History
Director of People Operations / HR
Goldie Floberg
Rockford, IL
05.2025 - Current
- Recruiting & Hiring — Writing job descriptions, sourcing candidates, screening resumes, interviewing, coordinating hiring managers, and managing job offers.
- Onboarding — Setting up new employees with paperwork, training schedules, system access, and orientation so they can integrate smoothly.
- Employee Relations — Handling workplace concerns, conflict resolution, investigations, coaching managers, and ensuring fair treatment.
- Compliance & Policy Management — Ensuring the company follows labor laws, updating policies, maintaining employee handbooks, and managing required documentation.
- Training & Development — Organizing professional development, leadership training, and skill‑building programs.
- HR Data & Reporting — Maintaining HRIS systems, tracking metrics like turnover, headcount, and compensation trends.
Training Coordinator
Goldie Floberg
Rockford, IL
02.2024 - 05.2025
- Directed all aspects of new hire training, ensuring timely completion of quizzes and on-the-job requirements.
- Created weekly schedules, monitored timesheets, and assigned trainees to homes.
- Issued keys and verified completion of training milestones.
- Maintained compliance with IDPH requirements and organizational standards.
Administrative Assistant
Goldie Floberg
Rockford, IL
08.2023 - 02.2024
- Assisted instructors in preparing new hire training materials and OJT house books.
- Checked quizzes, scheduled weekly trainee sessions, and submitted reimbursement forms.
- Entered cleared trainees into the IDPH system and tracked daily attendance.
- Provided administrative support to streamline onboarding processes.
Front Desk Receptionist / Office Assistant
Rock Valley Industries
Rockford, IL
09.2022 - 08.2023
- Managed multi-line phone system, directing calls to appropriate staff.
- Assisted payroll processing and tracked employee/supervisor keys daily.
- Coordinated monthly work orders and maintained absence board updates.
- Provided cross-departmental office support to ensure smooth operations.
Contact Tracer
Boone County Health Department
Belvidere, IL
05.2021 - 09.2022
- Served as first point of contact for positive COVID-19 cases via the IDPH system.
- Delivered instructions and resources for isolation/quarantine compliance.
- Collected and reported case data; managed all county-wide positive/close contact cases.
- Liaised with schools to coordinate case management and communication.
HR / Seasonal Senior Payroll Lead
Tovar Snow Professionals
East Dundee, IL
09.2019 - 05.2021
- Coordinated onboarding and orientation for seasonal employees.
- Supported HR training and development initiatives.
- Maintained HRIS records and generated reports.
- Oversaw payroll processing for temporary staff.
Registrar
District 100
Belvidere, IL
01.2019 - 01.2021
- Guided parents through student registration, residency verification, and fee processing.
- Requested and organized student records and transcripts.
- Maintained accurate filing systems for new student documentation.
Recruiter / Administrator
Sure Staff Inc.
Belvidere, IL
12.2013 - 09.2019
- Screened and interviewed candidates to assess qualifications and fit.
- Utilized web-based sourcing platforms (CareerBuilder, Indeed, ZipRecruiter, Illinois Jobs Link).
- Processed payroll submissions and managed weekly ASAP orders (15-20 placements).
- Assisted in training new recruiters and office staff.
Education
GED -
Northeast Iowa Community College
01-2006
Food & Safety Certification - undefined
01-2021
Pharmacy Technician Certification - undefined
01-2019
CMA - undefined
Rasmussen College
01-2013
Associate Degree - AMA
Ultimate Medical Academy
01-2011
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- EPIC system Knowledge
- Data entry & multi-line phone systems
- HRIS systems (Avionte, Assurant, E-Verify)
- Processed DCFS CANTS and CORRA background checks for all new hires and volunteers
- Managed multi‑state criminal screenings, employment verification, and reference checks
- Ensured compliance with FCRA, EEOC guidance, and state‑specific regulations
- Maintained confidential background‑check records and updated HRIS systems
- Communicated screening timelines and requirements to candidates and managers
- Supported onboarding by verifying completion of all pre‑employment documentation
Core Strengths
- Bilingual (English/Spanish)
- 17 years recruiting experience
- 16+ years administrative support experience
- 23+ years customer service experience
- Strong leadership and interpersonal communication skills
- Excellent organizational and time management abilities
Languages
Spanish
Native or Bilingual
Timeline
Director of People Operations / HR
Goldie Floberg
05.2025 - Current
Training Coordinator
Goldie Floberg
02.2024 - 05.2025
Administrative Assistant
Goldie Floberg
08.2023 - 02.2024
Front Desk Receptionist / Office Assistant
Rock Valley Industries
09.2022 - 08.2023
Contact Tracer
Boone County Health Department
05.2021 - 09.2022
HR / Seasonal Senior Payroll Lead
Tovar Snow Professionals
09.2019 - 05.2021
Registrar
District 100
01.2019 - 01.2021
Recruiter / Administrator
Sure Staff Inc.
12.2013 - 09.2019
Food & Safety Certification - undefined
Pharmacy Technician Certification - undefined
CMA - undefined
Rasmussen College
Associate Degree - AMA
Ultimate Medical Academy
GED -
Northeast Iowa Community College