Sandra Arce
El Mirage,AZ
Summary
Experienced in assessing financial risk and evaluating loan applications, leveraging analytical skills and industry knowledge to make informed underwriting decisions. Maintained compliance with regulatory standards while fostering positive client relationships. Track record speaks to effective navigation of financial industry complexities, ensuring organizational profitability and client satisfaction.
Overview
11
11
years of professional experience
Work History
Office Manager
EZ Roofing Company LLC
02.2022 - 11.2024
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw inventory activities by ordering and requisitions.
- Organized office events and meetings.
- Streamlined office operations by establishing efficient filing systems and organizational strategies.
- Administered onboarding of new employees and promoted a seamless integration into the team dynamic.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
General Manager
Cash Time
10.2013 - 11.2021
- Led team to exceed sales targets, focused on increasing customer base and grew store portfolio from $300,000 to $1,000,000.
- Established strong relationships with clients and vendors, to ensure long-term success and loyalty.
- Managed a diverse team of professionals, cultivating a positive work environment.
- Assisted clients in selecting appropriate loan products for their needs in person, by phone, and email, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Analyzed credit, income, compliance, and vehicle title documents, during underwriting process.
- Decided approval and denial of loan applications by determining accurate risk levels.
- Oversaw daily posting of payments to customer accounts.
- Researched accounts and completed due diligence to resolve collection problems.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
Education
Some College -
Glendale Community College
Glendale, AZ03.2019
High school diploma -
E-Institute Charter HS
Surprise, AZ12.2006
Skills
- Customer service
- Problem resolution
- Clear oral/written communication
- Adaptability
- Google Workspace
- Organizational skills
- Data entry
- Underwriting guidelines
- Detail Oriented
- Document management
- MS office
- Risk assessment
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
EZ Roofing Company LLC
02.2022 - 11.2024
General Manager
Cash Time
10.2013 - 11.2021
Some College -
Glendale Community College
High school diploma -
E-Institute Charter HS