Sandra Backstrom

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed vehicle inventory, reservations, OOS and damage vehicles.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Developed and maintained relationships with external vendors and suppliers.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Interacted well with customers to build connections and nurture relationships.
• Directed initiatives to improve work environment, company culture or overall business strategy. I utilized the break room by creating a kindness wall with a quote of Maya Angelou with staff pictures and management pictures around it. I also have a bulletin board showcasing VAS showcasing the numbers each week.

Wish Granter

Meet with family with wish child, create 2 options for the childs wish ideas. We bring a gift for the wish child and their siblings

complete paper work and send to Make A Wish coordinator that is working on the wish with us.

Prior to the wish event/trip we go to the home and celebrate with a wish reveal!

• Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
• Trained cafe employees to consistently exceed the principals expectations and provide superior service.
• Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
• Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
• Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
• with covid the cafe at the schools ran their breakfast and lunch programs free, we served 740 students breakfast and lunch daily, all needed to be packaged for safety.
• Manager Serve safe
• CPR certified Adults and Children
• Choke certified
• Allergy certified

• Developed comprehensive sales plans for business growth, resulting in significant market share expansion.
• Spearheaded trade show participation to showcase products and services, generating valuable leads and networking opportunities.
• Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
• Analyzed sales and marketing data for improved strategies.
• Mentored junior staff members on best practices for successful sales techniques, resulting in higher close rates across the team.
• Secured major client contracts by delivering persuasive presentations that highlighted the value of our products and services.
• Catering dept.
• Store events
• Business partnerships with schools and business
• Social Media campaigns
• Fundraising request and events

• Maintained a high level of professionalism and confidentiality when handling sensitive client information and financial records.
• I helped fundraising maximize its potential
• Supply and set up Sports Memorabilia items that are authenticated
• I closed out auctions and cashed out winners, completed paperwork and returned to Sure Shots.