Sandra Batres
Chesterfield,VA
Summary
Senior banking leader with 8+ years of experience driving deposit growth, branch performance, and customer-focused execution across multi-branch networks. Proven ability to translate strategy into results, hold leaders accountable, and maintain strong operational discipline and regulatory compliance. Known for building high-performing teams, strengthening customer relationships, and leading change in fast-paced banking environments.
Overview
21
21
years of professional experience
Work History
District Branch Manager, Vice President
Wells Fargo
03.2019 - 08.2022
- Led district-wide strategies to drive deposit growth, revenue, and profitability across multiple branch locations.
- Oversaw branch network execution, holding branch and service managers accountable for sales performance, customer experience, and operational standards.
- Analyzed deposit trends, performance metrics, and customer behaviors to identify opportunities and implement corrective action plans.
- Championed a customer-first, relationship-driven approach, ensuring consistent service delivery and strong customer engagement.
- Supported relationship expansion by guiding teams to identify customer needs and deliver appropriate deposit and banking solutions.
- Promoted digital banking adoption to improve customer convenience and operational efficiency.
- Ensured compliance with regulatory requirements and internal policies; partnered with operations and compliance teams to mitigate risk.
- Led, coached, and developed branch leaders, strengthening execution discipline, performance accountability, and leadership capability.
- Managed staffing and resource allocation to support growth initiatives and operational needs.
- Drove process improvements and supported change initiatives to streamline operations and enhance the banking experience.
Branch Manager, Vice President
Wells Fargo
03.2008 - 03.2019
- Supervised daily branch operations, sales processes, and staff activities.
- Provided consistent coaching and mentorship to employees, facilitating numerous internal promotions.
- Directed recruitment and training programs throughout the district, enhancing talent acquisition.
- Enhanced customer satisfaction through exceptional support and service.
Senior Branch Manager, Assistant Vice President
Chevy Chase Bank
11.2001 - 02.2008
- Directed branch operations efficiently.
- Recruited and trained staff, establishing a high-performing team.
- Developed innovative sales tactics enhancing deposit growth.
- Trained new retail management associates to enhance performance.
- Delivered district-wide coaching and mentorship as Cluster Leader, enhancing team effectiveness.
- Played a key role in the Hispanic Task Force, influencing strategies for Hispanic banking initiatives.
Skills
- Deposit Strategy & Growth
- Branch Network Leadership
- Customer Experience
- Performance Analytics
- Regulatory Compliance
- Risk Management
- Team Development
- Process Improvement
- Cross-Functional Collaboration
Languages
Native/ Bilingual
Education And Professional Development
- Business & Management Courses, Northern Virginia Community College
- Accounting Courses, Northern Virginia Community College
- Advanced Studies Diploma, Woodbridge Senior High School
Affiliations And Community Involvement
- Latin Connection Team Member Network, Chair & Member
- La Fundacion Los Niños de Maria, Inc., Board Member & Finance Chair
- Rebuilding Together Alexandria, Committee Member
Timeline
District Branch Manager, Vice President
Wells Fargo
03.2019 - 08.2022
Branch Manager, Vice President
Wells Fargo
03.2008 - 03.2019
Senior Branch Manager, Assistant Vice President
Chevy Chase Bank
11.2001 - 02.2008