Sandra Benbaruk
New York,NY
Summary
Proven leader in hospitality, adept at complaint handling and ensuring order accuracy, significantly enhanced dining experiences at Les Deux Gamins by managing table turnover and maintaining high service standards. Skilled in task delegation and fostering team collaboration, consistently achieved positive outcomes in high-pressure environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Waitress Supervisor
Les Deux Gamins
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Supervised food presentation and plating to enhance visual appeal.
Waitress
Cafe Renaissance
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Cafe Lalo
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Manager and Host
Oriental Grill "OG" Restaurant
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Waitress
Sheraton Commander Hotel, Nubar Restaurant
08.2023 - 04.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
MBA - Fashion Design, Marketing
Esmod, Ecole Superieur De La Mode
Paris, FranceBachelor of Arts - Fashion & Art
Central Saint Martins
London, United Kingdom Skills
- Task Delegation
- Complaint Handling
- Order Accuracy
- Customer Service
Accomplishments
- Collaborated with team 30 in the development of content creation for Laboratoire Fabres skincare brand with noted influencers
- Wrote several articles and interviews about well known Hotels, restaurants, boutiques ...
Certification
Life coaching - Momentum Education leadership program, New york, Ny - 6 months training, over 15 years experience
Languages
French
Native or Bilingual
German
Limited Working
Timeline
Waitress
Sheraton Commander Hotel, Nubar Restaurant
08.2023 - 04.2024
Waitress Supervisor
Les Deux Gamins
Waitress
Cafe Renaissance
Waitress
Cafe Lalo
Manager and Host
Oriental Grill "OG" Restaurant
MBA - Fashion Design, Marketing
Esmod, Ecole Superieur De La Mode
Bachelor of Arts - Fashion & Art
Central Saint Martins
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