Sandra Black

• Greeted and assisted visitors, ensuring a welcoming environment.
• Managed multi-line phone system, directing calls efficiently to appropriate departments.
• Scheduled appointments and maintained calendars for staff members.
• Processed incoming mail and packages, distributing items promptly to recipients.
• Maintained front desk area, ensuring cleanliness and organization at all times.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

• Oversee property operations, ensuring compliance with safety and regulatory standards.
• Manage tenant relations, addressing concerns to enhance resident satisfaction and retention.
• Develop and implement maintenance schedules to optimize facility performance and appearance.
• Coordinate financial management, including budget preparation and expense tracking for property services.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Followed up on delinquent tenants and coordinated collection procedures.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Conducted regular property inspections to preemptively identify and address maintenance needs.

• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
• Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
• Streamlined rent collection processes, significantly reducing late payments.
• Kept properties in compliance with local, state, and federal regulations.

Processed all paperwork for newly hired employees.