Sandra Bryeans-Ciarlo
Customer Service
Dayton,OH
Summary
Detail-oriented Appliance Sales Specialist maximizing potential sales with industry knowledge for enhancement in service culture. Articulate communicator proficient in consumer relations and product promotion. Successfully achieves performance goals on consistent basis.
Moved to Ohio in jan 2021. Majority of my previous work was 20 years in the medical field. Eager to learn new trades always.
Overview
25
25
years of professional experience
Work History
Appliance Sales Specialist
Home Depot
Dayton, OH
06.2021 - 03.2022
- Identified needs of customers promptly and efficiently.
- Listened to clients' needs and assisted with identifying and securing appropriate services.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
- Maintained department and showroom with neat and orderly displays.
- Maintained knowledge of products to educate customers on available appliance options and model variations.
- Coordinated schedules with customers for appliance deliveries, and installations.
- Greeted customers entering appliance showroom proactively and courteously.
- Processed sales, warranties and service agreements quickly and efficiently to respect customer's time and to expedite sales associate's availability to next customer.
- Encouraged purchase of warranty programs when buying appliances, helping boost overall sales.
- Promoted company programs, warranty sales and seasonal promotions to boost sales.
- Exceeded assigned goals for customer experience, service, revenue and productivity through upselling and cross-selling methods.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Customer Service Representative
Emax Compressor
Englewood , OH
03.2022 - 06.2024
- Provided professional services and support in a dynamic work environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
Sterile Technician
St. Francis Medical Center
Cape Girardeau, MO
05.1999 - 12.2020
- Inspected sterile package integrity prior to distribution.
- Picked instruments and supplies for surgeries.
- Verified and maintained proper documents and records for sterilization.
- Identified parameters and sterilization method required for each item to be sterilized.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Recorded biologicals and test results.
- Wrapped trays, instrument packs, and sets.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
Education
High School Diploma -
05.1998
DELTA HIGH SCHOOLDELTA -
HIGH SCHOOLDELTA HIGH SCHOOLDELTA HIGH SCHOOL
EDUCATIONEDUCATIONEDUCATIONEDUCATION Certified Sterile processing and distribution technician Cbspd#32878 -
Skills
- Building Customer Loyalty
- Meeting Sales Goals
- Strong Communication and Interpersonal Skills
- Attention to Detail
References
REFERENCESREFERENCESREFERENCESREFERENCES
Interests
CERTIFICATIONSCERTIFICATIONSCERTIFICATIONSCERTIFICATIONS
, CERTIFIED STERILE PROCESS TECHNICIANCERTIFIED STERILE PROCESS TECHNICIANCERTIFIED STERILE PROCESS TECHNICIANCERTIFIED STERILE PROCESS TECHNICIAN
Saint Francis Medical Center, Cape Girardeau, MO / May 1999 -
Dec 2020
EXPERIENCEEXPERIENCEEXPERIENCEEXPERIENCE
Daily logs Ordering supplies Cleaning instruments HLD
Wrapping sets Sterilization Picking cases
References available upon requestReferences available upon requestReferences available upon requestReferences available upon request
Timeline
Customer Service Representative
Emax Compressor
03.2022 - 06.2024
Appliance Sales Specialist
Home Depot
06.2021 - 03.2022
Sterile Technician
St. Francis Medical Center
05.1999 - 12.2020
High School Diploma -
DELTA HIGH SCHOOLDELTA -
HIGH SCHOOLDELTA HIGH SCHOOLDELTA HIGH SCHOOL