Sandra Egbert
Bonney Lake,WA
Summary
Licensed Cosmetologist with 20+ years extensive customer service background, dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
17
17
years of professional experience
Work History
Cosmetologist/Aesthetician/Lash Artist
Self-employed
03.2017 - Current
- Demonstrated high level of customer service to increase retention and satisfaction.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Utilized latest techniques in Balayage, Highlights and Color correction.
- Applied eyelash extensions to enhance clients' eyes and create impact.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used social media platforms to promote salon and services.
Licensed Cosmetologist
Salon Sabre
03.2011 - 02.2017
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Utilized hair color and style techniques to reflect client personalities
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Cosmetologist/Aesthetician
Salon Savi
04.2007 - 03.2011
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Developed new techniques to improve appearance of customer and provide different looks.
- Developed loyal following of clients by providing high-quality services.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Education
Associate of Applied Science - Cosmetology/Aesthetician
West Valley Occupational Center
Woodland Hills, CASkills
- Licensed Cosmetologist
- Salon Management
- Friendly Communication and Relationship Building
- Product and Service Explanations
- Selling and Upselling
- Men and Women Haircuts, Color, Foiling, Balayage, Beard Trimming
- Sanitation Maintenance
- Social Skills
Timeline
Cosmetologist/Aesthetician/Lash Artist
Self-employed
03.2017 - Current
Licensed Cosmetologist
Salon Sabre
03.2011 - 02.2017
Cosmetologist/Aesthetician
Salon Savi
04.2007 - 03.2011
Associate of Applied Science - Cosmetology/Aesthetician
West Valley Occupational Center
Similar Profiles
Sonalika SinghSonalika Singh
Spiritual Consultant at Self-EmployedSpiritual Consultant at Self-Employed
Aamuktha MadabhushiAamuktha Madabhushi
Singing teacher at Self-employedSinging teacher at Self-employed
Ava Jane Glenski VillanuevaAva Jane Glenski Villanueva
Translator at Self-employedTranslator at Self-employed
Bilal SadiqBilal Sadiq
Property Owner at Self-employedProperty Owner at Self-employed
Kyle BarrettKyle Barrett
Case Worker, Foster Care at Puyallup Tribe of IndiansCase Worker, Foster Care at Puyallup Tribe of Indians